Pangama JewelryReviews of pangamajewelry.com

They claim their charms are made of 925 silver. My charm had even 925 engraving. Turned out to be a scam as after some time silver paint went away and exposed copper like metal looking ugly now. When asked for a refund they answered that there was only 30 days warranty!!!! I purchased it almost two years ago for my daughter and just couldn’t see it until she took it off. If it’s sterling silver it has to remain sterling silver after two years.

Not worthy of 1 star! Ordered 3 Charms all with different photo but got 3 Charms of the same photo, they say I only sent one pic, but you can't add a photo charm to the basket without uploading a pic, and the engraving name I wanted was on, but wrong photo. Tried to get some assistance from customer service but just get the same automated email back No help whatsoever wished I had never used this awful place!

First, my mistake. I thought I was ordering from Pandora. I received order and one of the charms does not fit my pandora bracelet . I have to pay shipping charges to return charm. The shipping address is China! It will cost me to return it as much as I paid for charm ! The charms are extremely small ! I would never order again! Don’t make my mistake !

Qualité zéro ne vaut pas son prix. Je recommande pas du tout

Do not use. I mistakenly ordered thinking it was pandora. When I returned the product, I had to pay to ship it to china from the UK. Two months later, it's in customs in china for the second time. Total scam. Do not use

NEVER NEVER NEVER BUY FROM THIS COMPANY!!!! I purchased a bracelet with quite a few charms in the month of June the same day that I received them I contacted customer service to request a refund. I received instructions on how to send it back. I have sent it back as of July 3, 2026. It states that it is in China at their facility. I have been requesting a refund since then it has been well over six weeks and they still keep giving me the same exact message stating they will let me know when they receive it and I know they have received it. I will not recommend anyone shopping from them. This feels like they are stealing my money and they have their product zero stars never buy from them! I’m still waiting on my refund and will contact my attorney.

Still waiting and very concerned re what I've ordered as like everyone looks like I've also feel for a scam. I sent a request asking where they were located as I was actually looking online on Australian sites and they popped up. I also was on google looking only for Pandora not imitation Pandora? I still am waiting package still in transit written in Chinese coming from USA? but via China? Ffs this place needs major investigation. You pay extra for fast freight and still 3 weeks like f sake. I am sick and cant afford bullshit theives ripping me or all of us off. I bet the physical address is fake too. Has anyone been to the address on their website? This is not on ripping people off.

I would love to give ZERO stars for this site! Let me preface with, I absolutely thought I was ordering from Pandora, as it was the first site that popped up on Google- that was my fault. When I realized it, it was too late to cancel the order, so I thought, well, I will give them a try. They DO NOT fit on my Pandora bracelet, so I requested a return. These were shipped off in early March, only to sit in customs in China for MONTHS. They just showed back up on my doorstep (in Aug) with a return label with no reason checked. When I emailed the company, they said these are now outside their return window and will not honor any kind of refund or return!! So now I am stuck with $250 worth of Chinese crap!