Accidentally placed my order. Emailed within 10 minutes and still haven’t received a response. I have called the number, even messaged them on instagram. So far I do not recommend this company.
Response from Pangama JewelryNov 4, 2025
Hello Jordan
We’re sorry to hear about your recent experience and truly understand your concern. At Pangama Jewelry, we take customer service very seriously and respond to all inquiries within 24 hours. If you have not received a reply yet, it’s possible that our message did not reach your inbox.
Please double-check your spam or promotions folder, and kindly resend your email to [email protected]
including your order number. Our team will make sure your request is handled with priority.
We appreciate your patience and the opportunity to assist you.
NH
Neil H.
Terrible company
I placed an order by mistake and emailed customer services within 2 minutes to cancel the charms. No reply and the charms turned up a week later. The charms are really poor quality and are not worth the money. Tried contacting customer service many times to arrange a return and refund but they just ignore you. Stay away from this company they are fraudsters.
Response from Pangama JewelryNov 4, 2025
Hello Neil,
We’re very sorry to hear about your experience. We can assure you that Pangama Jewelry is a verified and trusted company, and we take every customer concern seriously. Our support team responds to all messages within 24 hours, and we have not ignored any communication intentionally.
Please email us again at [email protected]
with your order number so we can review your previous messages and assist with your return and refund request. We want to make sure this is resolved to your satisfaction.
SC
Sophia C.
SCAM - poor quality, bad service
The delivery was very slow and product arrived damaged. I ordered a bracelet charm with crystal, they were of very poor quality, some of them come out and some look like they are not there. Customer service said they’ll send a replacement however, almost a month has passed and I have not received anything. When I requested a refund and said I just want to return the item they said I have to pay for shipping. In the instructions they provided not a commercial address but someone’s home address in China. Although on their website it says if it’s their fault they should be covering the return cost.
Very unprofessional and terrible service, feels like a scam to me. DO NOT purchase from their website!!!
Response from Pangama JewelryOct 13, 2025
Hello, we’re sorry to hear about your experience. After reviewing your case, we can confirm that your original order was delivered within the timeframe of the chosen shipping method. A replacement for the defective item was also sent and successfully delivered on October 8.
At Pangama Jewelry, we take quality and customer satisfaction seriously, and we’re glad the replacement has now reached you. If there’s anything else we can assist you with, please contact us at [email protected]
so our team can help further.
MA
Martin
Never buy jewellery from this company…
Never buy jewellery from this company it's not as pictured and when sent back for a refund they refused as they say they never received.
Total lies and mis information, will never buy from again
BE VERY AWARE WHAT YOUR BUYING
Even there reply is a total lie, they haven't looked into it, keep asking me to do it
Response from Pangama JewelryOct 1, 2025
Hi,
We’re sorry to hear about your disappointment. We take all feedback seriously and want to clarify the situation. Our records show that we requested the return information so we could have evidence to process your refund, but unfortunately, we did not receive this information and no package has been returned to us.
We would never refuse a refund for a valid return - customer satisfaction is very important to us. If you can provide the tracking details for your return, we will be more than happy to review it again and resolve this matter promptly.
FS
Faby S.
I receive email and said my product is…
I receive email and said my product is delivery but i check everywhere and i dont see nothing is delivery just take my money and not product receive and upset too because i am looking for pandora and send me a page to pangama i dont assimilate that not pansora and when i pay a order said pangama no pandora i am screw because i never hear that company not receive my product and i lost my money
Response from Pangama JewelrySep 19, 2025
Hello,
Thank you for sharing this, and I’m truly sorry for the stress this has caused.
First, a quick clarification: Pangama Jewelry is an independent brand (not affiliated with Pandora). However, our charms are fully compatible with Pandora bracelets and other major brands. We make this clear on our website, but I understand how the redirect could have been confusing.
Regarding the “delivered” email but no package received:
Please send us your order number so we can immediately check the tracking details with the carrier.
In the meantime, kindly double-check the shipping address on your order, look around the property (porch/garage/back door), and ask neighbors/household members. Carriers sometimes mark items delivered a few hours early or leave them in a safe spot.
If the carrier confirms a mis-scan or lost parcel, we will arrange a replacement or refund according to our policy. If theft is suspected, we can help you file a carrier claim and still work with you toward a fair resolution.
If you placed the order while intending to buy from Pandora instead, we’re happy to help with a return for a refund (per our return policy) as long as the items are unused.
Please email us at [email protected] with your order number and we’ll take care of this right away.
SA
SAYERS
Furious got directed to this site after…
Furious got directed to this site after clicking on log in to pandora and did not notice it was a not Pandora. Ordered charms that will not be suitable for her bangle.
Response from Pangama JewelrySep 16, 2025
Hello,
Thank you for sharing your feedback. We understand how this situation could have caused some frustration, and we’d like to clarify a few important points.
Pangama Jewelry is an independent jewelry brand, not affiliated with Pandora. However, all of our charms are carefully designed to be fully compatible with Pandora bracelets as well as other major charm bracelet brands. Many of our customers mix and match Pangama charms with their Pandora bangles without any issues.
We are sorry if this was not clear during your shopping experience. Our goal is always to provide high-quality, affordable alternatives while ensuring customers can enjoy the same versatility with their existing bracelets. If the charms you received are not suitable for your specific bracelet or if you would prefer an exchange, you are welcome to return them in line with our return policy. Our customer service team will be happy to assist you step by step — please contact us directly at [email protected]
We truly value every customer and want you to feel confident shopping with us. Thank you again for taking the time to share your experience, and we hope to have the opportunity to serve you better in the future.
JB
J B.
Returns are a problem
I ordered a safety chain and 2 charms. The safety chain does not work on my bracelet. You can not open it to snap it on the bracelet. (It doesnt open like pandora ones) Also one of my charms is tiny. It doesnt look so small in the picture. I'm trying to return them but when I call I get a voicemail. So far no one has returned my phone call and it's been 3 days. I would not recommend buying from this website.
Update after reply- I emailed them 2 days ago and still no response.
Response from Pangama JewelryAug 25, 2025
Dear J B,
Thank you for your feedback, and we’re truly sorry to hear about the issues you’ve encountered with your order.
We sincerely apologize that the safety chain you received appears to be defective — this is certainly not the standard we strive for. Regarding the charm size, we understand how product images can sometimes appear different depending on screen size.
We also apologize if you’ve had difficulty reaching us by phone. For the quickest assistance, we recommend contacting us via email at [email protected]. Please include your order number and a brief description of the issue, and our team will be glad to help you with the return process in accordance with our policy or replacement for the defective item.
We truly appreciate your feedback and hope to resolve this for you as soon as possible.
MM
MARLA M.
I received my order today
I received my order today, beautiful packaging, charms are very pretty, bracelet pretty but didn't work, I try to attach the safety chain the chain would not attach. I went to put the bracelet on and it broke in my hands. I tried calling customer service and goes to a voicemail. I hope the company makes good on my purchase or I will stop payments. I am extremely disappointed as the charms are adorable
Response from Pangama JewelryAug 22, 2025
Dear Marla,
Thank you for your feedback and for your kind words about the packaging and charms — we’re truly glad to hear you love the designs.
We’re very sorry to hear about the issue with your bracelet and completely understand your disappointment. This is not the experience we want our customers to have. Please rest assured that we stand behind the quality of our products and are committed to resolving any issues promptly.
Our customer service team is available via email at [email protected], and we kindly ask you to contact us there with your order number and a photo of the issue. This will allow us to review the case and assist you with a solution right away.
Thank you again for bringing this to our attention — we truly value your trust and look forward to making things right.
