Lori
As with others here
As with others here - I googled Pandora and this Pangama Jewelry comes up first .I didn't even notice as I guess both are a " P " name ... Placed my order - and when I went to "track my package" saw the order was coming from China. KNEW immediately that I screwed up ( I admit it) ... hoping for the best - I waited to receive the product . I ordered a charm for a bracelet. The charm is advertised to have words on it ( mother /daughter charm ) it is not custom engraved. THE CHARM IS SOOO SMALL AND THE WRITING ON IT MIGHT POSSIBLY BE SEEN UNDER A MICROSCOPE. Garbage . I wish i noticed I was on Pangama site and not Pandora ... my stupidity ... Am now trying to return it and get them to pay the shipping LOLOLOLOL. money down the drain ,,,,,,,
Response from Pangama JewelryDec 3, 2025
Hello, Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. Pangama Jewelry is not Pandora, nor are we affiliated with them in any way. We understand how this can be confusing, especially when searching online, but we always display our brand name clearly on our website and at checkout. Regarding the charm you received, we’re sorry it didn’t meet your expectations. The design does feature small engraved details, but it should still be readable without difficulty, so we appreciate you bringing this to our attention. You are welcome to return the item through our standard return process, and our team is here to assist you with that. Please reach out to our support team so we can help resolve this for you as smoothly as possible.