I also search for pandora and the website was almost similar thinking was pansora and i use my pandora user and password and went thru lile pandora. Then wont let me cancel my order
Response from Pangama JewelryDec 22, 2025
Thank you for your feedback. We’re sorry for the confusion caused.
Pangama Jewelry is an independent brand and not affiliated with Pandora. Our website does not have access to or use Pandora customer accounts or passwords. Order cancellation terms are clearly outlined during checkout, and we regret that this experience did not meet your expectations.
PM
Paige M.
Scam
Scam. Said they never received my payment or order. Sent me a bunch of spam emails to check out my cart (which I already paid for) as well as a bunch of discounts code emails sent back to back very weird suspiciously worded. When I typed my order confirmation number on their tracking it said no order found. No contact info to call them and ignored my emails asking to cancel the order. I’ve had to reach out to my bank who have given them 21 days to resolve this before they refund my money anyway.
Response from Pangama JewelryDec 22, 2025
Thank you for your feedback. We’re sorry for the confusion and frustration this caused.
If a payment is not successfully completed, automated cart reminders and promotional emails may still be sent by the system, even though no confirmed order exists. An order number will only appear in tracking once payment is fully processed. We regret that this was not clearly communicated and that your emails did not receive the response you expected.
LF
Liz F.
Very cheap quality
Same as most people - somehow went to this site instead of Pandora. Very deceptive. Charms have arrived. Are pretty enough to look at but light and feel like they will break very soon. Would pay $10 for them but not the $30-40 that I did. Very disappointing
Response from Pangama JewelryDec 22, 2025
Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations.
Pangama Jewelry is an independent brand and not affiliated with Pandora, and this is stated on our website. We appreciate your comments regarding the appearance and feel of the charms and regret that the value did not align with what you expected.
RB
Ricky B.
How did I make such a mistake?
I also thought I was buying Pandora charms. Very disappointed at wasting my money…. 3 tiny charms that I would be embarrassed to give to my granddaughter. So frustrating.
Response from Pangama JewelryDec 22, 2025
Thank you for your feedback. We’re sorry to hear that you were disappointed with your purchase.
Pangama Jewelry is an independent brand and not affiliated with Pandora, which is stated on our website. We regret that the charms did not meet your expectations and appreciate you sharing your experience.
KA
Kate A.
Very deceptive in that when I did a…
Very deceptive in that when I did a google search for pandora I was directed to this site. I was not paying attention and started ordering charms. At the time I thought these look pretty but different.
Thankfully I was trying to apply the 2 for 1 code I had from Blue Light which it would not let me apply. that's when I took a closer look and thought "this isn't Pandora" their logo is very similar which is also quite deceptive!
I did not purchase anything, but today I received an email saying hello and that I still have items in my basket. Reviews on Google are pretty bad so i am staying well away
See below....
(Hi there,
I hope you don't mind me reaching out personally. I'm Mia, and I help customers here at Pangama Jewelry. I noticed you added some pieces to your cart yesterday and wanted to share a few thoughts.
I have to say - you have excellent taste! Your Plane, Passport and Pink Suitcase Triple Dangle Charm is honestly one of my personal favorites. I actually wear the same piece, and I can't tell you how many compliments I get on it.
I remember when Sarah from Portland ordered the same combination you have in your cart. She emailed me two weeks later saying "I should have ordered two of everything - I can't stop wearing these pieces!")
Response from Pangama JewelryDec 22, 2025
Thank you for your feedback. We’re sorry for the confusion this caused.
Pangama Jewelry is an independent brand and not affiliated with Pandora, and this is stated on our website. Automated cart reminder emails may be sent when items are added to a basket but no purchase is completed. We regret that the branding and follow-up email led to a misleading impression and appreciate you sharing your concerns.
BM
Bryce M.
I am trying to cancel my order there is…
I am trying to cancel my order there is no customer service number
Response from Pangama JewelryDec 12, 2025
Thank you for your feedback. To ensure all requests are handled properly, our customer support is currently provided via email. Order cancellations are available within 15 minutes through the confirmation email, as outlined in our policies. If this window has passed, you’re welcome to return the order once it arrives.
KR
Krystina
I would 100% rate 0 stars if I could
I would 100% rate 0 stars if I could. Shocking quality. Ships from the UK, but if you want to return you're given an address in China to make the cost of returning prohibitive. Total scam. Rubbish product. Website was masked as pandora in a Google search. AVOID, AVOID, AVOID
Claims to be a US based company, but this is from their email about a return...
Please send the package to the following return address:
Address: Building 1, Zone B, Xinhong Zhigu
City: Dongguan City
State: Guangdong Province
Postal Code: 523993
Country: China
Tel: +86-17627789193
However, the return address on the package received is
153 Blakeney Way
Cannock
WS11 8LD
Now, tell me that's not a scam. Loads of different countries, for a simple returns procedure.
They claim in their reply that their returns policy is transparent. It absolutely isn't. It does not state anywhere that a UK shipped product has to be transported to China to be returned .
I've contacted trading standards about this unclear policy, and scam organisation. Especially as they never bothered to reply to my email.
Update: After failing to have this review removed, they have stated I've added personal information (the China address) to my review. This is not personal information, and is supposed to be a business address for returns. So which is it Pangama? A scam address to prevent legitimate returns, or an actual business address (in which case, why are you petitioning to have it removed from my review?).
I've been invited to contact their customer support to resolve this, but I already have and have been ignored, after receiving the above address in China to return to.
I repeat. AVOID at all costs, unless you want to lose your money
Response from Pangama JewelryDec 11, 2025
We’re sorry to hear about your experience. Pangama Jewelry is a U.S.-based independent brand and is not affiliated with Pandora in any way. Our website and branding clearly reflect this.
Return instructions are provided in accordance with our return policy, which is available and accepted at checkout. Shipping origins and return logistics are transparently outlined in our policies. We do not mask ourselves as Pandora, nor do we misrepresent our brand in search results.
If you have an unresolved issue, we invite you to contact our support team directly so we can assist.
NB
Nigel B.
Utter rubbish.....simple as!
Cheap Chinese tat!
Ordered in error.
Almost 3 weeks to get here.
Looked flimsy and cheap....turns out it was as it broke within 30secs of being out of the box!
Response from Pangama JewelryDec 11, 2025
We’re sorry to hear about your experience. Pangama Jewelry is an independent U.S.-based brand, and our products are made from 925 sterling silver and quality-tested before shipping.
Delivery times depend on the selected shipping method and destination and are outlined in our policies. If an item arrived damaged or broke upon first use, we encourage you to contact our support team directly so we can review the issue and assist accordingly.