Pangama JewelryReviews of pangamajewelry.com

Response from Pangama JewelryJan 10, 2026

Thank you for your review. We’re sorry to hear that the items you received were not what you expected. Pangama Jewelry is an independent brand and is not affiliated with Pandora, and our brand name is shown during checkout. If the wrong items were delivered, we’d like to review your order and arrange the appropriate next steps. Please contact our support team with your order number so we can assist you further.

Response from Pangama JewelryJan 10, 2026

Thank you for your review. We’re sorry to hear about the long wait. Please contact our support team with your order number so we can review this for you.

Response from Pangama JewelryDec 22, 2025

We strongly disagree with the claims in this review. Pangama Jewelry is a legitimate, registered U.S. company and we do not present ourselves as a British business. All company details, policies, and contact information are clearly stated on our website. We are not aware of any fraud cases, legal investigations, or reports to Action Fraud involving our company. Payments are processed securely, and orders are shipped with tracking, with thousands of successful deliveries every month.

Response from Pangama JewelryDec 22, 2025

We’re sorry to hear about your frustration and would like to clarify a few points. Pangama Jewelry is a registered U.S. company, not a UK-based business, and this information is clearly stated on our website. All shipping details, processing times, and the 15-minute cancellation window are transparently displayed and accepted during checkout. We work with international fulfillment partners, which is why different courier services may be used. This is standard practice and does not indicate any form of scam. In rare cases where an item becomes unavailable after dispatch, we proactively contact the customer to offer an appropriate solution. We always aim to be transparent and supportive, especially during the busy holiday period, and we regret that this experience did not meet expectations.

Response from Pangama JewelryDec 22, 2025

Thank you for your feedback. Your order placed on December 11 has been processed according to the selected shipping method and remains within the stated delivery timeframe. Tracking information was provided, and our support team has shared the latest available updates.

Response from Pangama JewelryDec 22, 2025

Thank you for your feedback. We’re sorry to hear about your experience. Our website clearly states that we operate internationally and that orders may be fulfilled through global partners, which is why different shipping origins can be used. Delivery times are outlined at checkout, and we regret if this did not meet your expectations.

Response from Pangama JewelryDec 22, 2025

Thank you for your feedback. We’re sorry for the frustration caused. Your order placed on December 2 has been shipped, and tracking information was provided. We understand the concern regarding access to the tracking page and regret the inconvenience this caused. Our support team is available to assist with any further questions regarding your delivery.

Response from Pangama JewelryDec 22, 2025

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation felt. We would like to clarify that Pangama Jewelry is an independent brand and is not affiliated with Pandora. Our branding, policies, and product details are clearly stated on our website. As outlined during checkout, orders can be canceled within a short window before processing begins, and personalized items are non-refundable once production is initiated. We regret that this did not meet your expectations and appreciate your comment that you may have otherwise considered our jewelry. Your feedback has been noted, and we’re sorry this experience caused disappointment.