Pangama JewelryReviews of pangamajewelry.com

I wish I could leave zero stars! My husband bought my daughter and I charms for our pandora bracelets. We never received them. When we contacted the carrier that was delivering our order there was an issue. We fixed the issue that was on there end. The carrier told us that they weren't going to send it out after contacting them on multiple occasions. The carrier company told us to contact pangama for a refund. They refuse to give us a refund! I will be contacting my bank to claim fraud as we never received our order! DON'T ORDER FROM THEM! BAD BUSINESS!!!

I ordered from this company items took over a month to get to me , I thought I was ordering from Pandora because the site shows up first when you search Pandora tried to cancel order within 5 minutes of placing it but was told it had already been shipped, sent back to them without opening the package it has been sitting in China customs for over a month and the company will not help buy providing a copy of original purchase so the item can be returned to them ,they have stopped answering my emails, do not buy from THIS COMPANY I have lost over $130 AU dollars and no item to show for it

Items arrived 2 weeks after their estimated delivery date and I then discovered they were from China which was not made clear on the site. Returns are proving extremely problematic, postoffice made it clear parcels sent to this supplier had a habit of "not arriving" and refunds not issued. Dodgy company, do not use.

Ordered a charm on the 27/12/25 Not received the order tried to get hold of Pangama have no email address- I have looked on tracking and it says reached the uk on the 6/1/26 nothing since and it is now the 15/1/26 I will not be buying anything from this company again.

They are using photographs from the Pandora website

I ordered by mistake n cancelled the order within 10 minutes, they said they have cancelled my order n refunded my account but can not see any money in my account, not even pending. I keep emailing and all the say is same generic thing that money in account and trying to blame my bank. Will be taking this matter further on social media if I do not receive my refund. Very disappointed n upset.

What a terrible experience from start to finish. Ordered some charms accidently - I thought I was on a reputable company's site but somehow got routed to Pangama and I didn't notice (my fault). Tried to cancel the order almost immediately (as soon as I realised that I had been scammed) but was told that 15mins had elapsed! Items never arrived as they were lost in transit but instead of providing my refund they sent the items again despite me repeatedly telling them I would be returning the order. Literally the worst customer service have ever seen. it took 6 weeks to receive the package. I never opened the package and have now sent it back.

Bought a charm bracelet for my wife for Christmas, it was broken when she opened it because it was over the 30 days I can’t return it for a replacement or get it fixed all I got was the same copy and pasted reply telling me to buy another avoid this company like the plague