Pangama JewelryReviews of pangamajewelry.com

Still waiting...........avoid this site at all costs.........no sign of item and customer service is shocking

I was well aware that this was a knock off for pandora but they had the Italian flag heart charm I wanted that pandora no longer carries. 26$. No problem. Quality is fine as I don’t wear my bracelet all of the time so it should hold up ok. HOWEVER, when the package arrived, I was surprised to see two additional items in the package. One was a dog with a bone charm, and the other was a bracelet with a safety chain and a little dangling cat charm. A.) I have a dog but have never considered getting a dog charm, and B.) I did not need an additional bracelet as I have two already and I don’t have a cat. So I pulled up my credit card bill and lo and behold i was charged SEVENTY SIX DOLLARS for the order! 27$ for the heart, 47$ for the bracelet and somehow the dog charm was free. I certainly did NOT order them to put my order over 69$ to get free shipping (I never spend more to get something free…I'm smart like that). Im currently exchanging emails with them as they are claiming that indeed was the order and I can pay return shipping (to china) to get the refund on the bracelet. I told them I would NOT be paying for shipping and as I charged it on my AMEX, I'm disputing the charge as fraud because it is.

DO NOT BUY, these are fakes you can get the same on ALI express for pennies! Don’t waste your money absolute rip off merchants

Absolutely awful - earrings broke within 2 wears of them And then when I asked for a replacement they took ages to send them, then said they’d been delivered and they hadn’t. When I asked for proof of delivery they sent me a Pic of not my address or front door , and when I asked them to resend they said I had to prove by sending a picture of my front door and house number twice and now have literally gone completely Silent. I’ve tried to get money back from PayPal But because of how long they have taken to respond PayPal say it’s after 30 days. Absolutely awful! Literally avoid at all Costs!

The latest advert shows a European lady enjoying her jewellery that “she” designed. The address published is in the USA. The name is a play on Pandora Jewellery. Most important the returns address is a backstreet in China. Returns are prohibitively expensive. I did follow through to return an item , all “ good” at first then the item goes missing in China customs and they stop responding. They are not the real deal , they are a Chinese copycat operation .

My husband ordered a bracelet and 2 charms for Christmas and it was delivered late and then 42 days later the bracelet broke. I have requested a replacement and they are refusing as over the 30 days period but under UK consumer law of 2015 i am entitled to a replacement

Appalling. Order 3 items. 2 came 1 didn't. Told them. They sent 2 more items the same as previously delivered. Told them. 10 emails later, having sent 4 images of what they sent me, I'm still no further forward. Shocking customer support Avoid them.

Ordered from this company which I thought was Pandora, my fault. Then sent the package back right in the post office and still have not received my credit back.