Panda ExpressReviews of pandaexpress.com

I said it was my 67th birthday to the waiter who was the only good worker at this place and went to tell the chef what i ordered. When the guy came with my food he gave me noodles with 67 candles and the guy screamed 67 in my ear and ruptured my eardrums!!! Writing this from the ER.

Panda Express has a receipt scheme going. They will not provide a refund for an improperly prepared meal unless you have a receipt. Sounds, fair? Of course. Until you realize they're not handing out receipts when you pay. They're giving you grill slips with the order the kitchen should make, wrapped around your credit card. In this case I later learned they'd given me a grill slip to someone else's order. Sounds like a "slip" up, right? It isn't. This is deliberately being done, hence their "free food for no receipt policy." Please make sure that you check your receipt and food before driving off. We ordered two entrees and got home only to discover that one of them had two large pieces of hair in the rice. We called the restaurant to alert them that we would be brining the food back the next day for a full refund only to discover we didn't have actual receipts. What we thought was a receipt was a grill slip. To add insult to injury the woman on the phone KNEW that we didn't receive a receipt, but rather, a grill slip. She read off the exact items on the grill slip which was not the grill slip for our order. She never asked me what food I got. She immediately started reading off the orders on my grill slip which leads me to believe she 1. was the one who gave me the grill slip (I believe she was because she had a very distinctive voice and I recognized it from the restaurant visit) and/or 2. She perhaps did this intentionally. Which makes me wonder if she gave me dirty food on purpose. I only wonder if that is the case because she was very testy because we took a minute to look at the menu. They had us and one other car in front of us so I'm not sure what her rush was. When I called about the food she first told me she'd refund the money. Then placed me on hold and told me I needed to contact their corporate office because we only had a grill slip which they gave us. They have posted signs that you will get a free meal if they don't give you a receipt. Who wants a free meal from a place with hair in the food? Not I. We're always in such a rush to get home or get to the next place. Consumer protection laws and these horrible fast food restaurants, like Panda Express, are not on the consumer's side. All they care about is getting your cash. Once they have it, you're on your own. Slow down long enough to check your receipt and more importantly take a good look at your food before leaving any of these restaurants. We filed a chargeback on the food with the bank and received a refund but should not have had to do that. Dirty dives like Panda Express who play receipt games are counting on you not checking. Please slow down and check your receipt and most importantly, your food. Above all, find a better establishment than Panda Express to pick up dinner or better yet cook at home if you can.

I got to Panda Express at 10:10 am on 03/30/2026 Monday and was going through the drive through a d they said they can help me inside because they are working on so no big deal so I go inside and they had nothing ready and it would be 15 to to 20 min wait so could they not have said that? I will not be back ever

I used to be a loyal customer but every time I go to Panda Express lately, I've been disappointed. In my opinion, the food quality has taken a big nosedive -- the chicken often tastes like it’s been sitting under a heat lamp for hours and the portions have definitely "shrunk" while the prices keep climbing. It’s frustrating paying full price for a bowl that’s half-full of soggy noodles. To me, the "orange" in the Orange Chicken is starting to taste more like straight sugar and less like actual food. The service side of things isn't much better, based on what I’ve experienced and read. It feels like the staff is constantly overwhelmed. Good luck when it comes to getting your order right. I noticed a lot of people complaining about long waits and cold food, and in my experience, that’s becoming the norm rather than the exception. It bites because it feels like you’re paying more for way less. Not going back there any more.

The cheese rangoes tastes like cardboard and we didn't get our fortune cookies rip off

Panda Express at Easton Mall Columbus Ohio Long line Burnt egg rolls 2 pieces of small chopped up steak

I had purchased 2 meals one of them being the grilled teriyaki chicken. The other meal was wrong too but that was fixed in the store. I did have to wait on the chicken and eventually I received the meals Togo. The young lady at the register was not friendly and needed some lessons on customer service. When I got home the supposed grilled teriyaki chicken looked not appetizing at all. I do have a photo of that the chicken looked like but I can’t where it in this site.

The last few times I have ordered from them, the food has tasted progressively worse. Especially anything that has beef in it. It is tough and rubbery.