Panda ExpressReviews of pandaexpress.com

I would not be giving a 1 star but have too,I went to the store in michigan city lastnight for a family pkg, for a work place order, made the purchase online at 840 ,got text at 906pm was ready went in 910pm and was nit ready, not only was that but there was NO FOOD out and employees just playing around laughing, There was several customers walked in and then went to order but walked out, I HAD already paid wich was 40.00 for the food I was getting, however at 930 pm still waiting,940 still waiting so At 950pm told the ONLY employee who was working and respectful to apologize for the wait, I just need to cancel my order and have my money back on my card, well then he said he can't he asked another girl, well then she says You have to do that yourself on the app,Well NO you can not once it's been paid for and I offered to show this lady my bank account where it came out when I purchased it, however this super girl decided to get rude and so I asked for a store manager, she says iam prettysure she is asleep by now!!! That was enough for me yes I lost my marble too I said what I said but she was the shift manger I believe bc I don't know as she ripped her name tag off and wouldn't tell me who she was, but the boys in store all was following her so I think she was in charge, then I was putting my card away and she walked behind counter telling me to shut the f-up and stop talking to her and so on there wasso much said but then she takes the food from a boy working the only one who was , and throws it down says she dont get any of this I said I did not want it now she said do you hear something??? As she is looking at another employee and they are laughing then as I did not get a store manager name, or anything I did not get my money back as well!!! I will NEVER EVER GO TO THAT LOCATION AGAIN!!! This was traumatic for anyone to have to experience and if that is who they leave in charge then they need better people doing hiring and job training period!!! I am thinking about talking with a lawyer they refused my money lastnight and the stress of that I work for my $ and have kids to support as well and I don't give to charity so I should of just gotten it back either way or a way to get back today period!!

I placed an order for $30 gift card and was supposed to get $8 promotional card, which I never did. I would advise visitors trying to take advantage of promotional offers to be a little careful as the site (giftcards pandaexpress com) design is somewhat deceptive. I have contacted their support multiple times but never heard back from them. 09/19/24 - Update - It will not be fair to Panda Express if I did not make an update. After multiple emails back and forth, the Panda team did some research and sent me a coupon, valued at more than $8. So, the issue is settled now. I'm also changing my rating from 1 to 2 (not going above this because most likely their software continues to have the same defect).

I had the beijing beef rice bowl, the most discusting food, the rice super dry, no sauce on the beef and super dry, i had to tear the beef apart to chew it. Gross!!! Never again!!!

The manager is rude the workers keep quiting for his attitude he doesn't treat people fairly as a customer I don't enjoy going there sad can't keep good employees now Gina is gone the place isn't the same and the floor isn't as clean

I think 1.8 out of 5 says it all i don’t even need to explain why im here :)

i mean why just is their food just so bad why me why did i loose child why panda express

My husband and I went into the restaurant at 4:40 pm on 8/11/24. We stood in front of the area where you place an order for 8-10 minutes and not one person said hello or anything to us. Finally a young man who was an employee came toward us and he was interrupted by a short little woman who had him fill some containers for her. No one ever came to take our order or even say hello. We walked out. Shame on them. We live nearby and have eaten there multiple times but I doubt we will try again. This is not the first time we have felt like if we walk in to order we are 3rd class citizens

I work at Target and i was the first customer there this morning at 10am. However, when i first enter the establishment, a female employee and a make employee were still preparing for the day. No big deal, even though i am on my lunch break and have little time to spare, i still understand that quality takes time. So i waited patiently for 30 minutes whilst no one has greeted me, spoke to me, and/or let alone take my order. Finally, at around 10:35, a female employee came and asked “what would you like?” I said “i’d like a plate meal, with noodles *please*.” She tells me “its going to take me like 5 to 6 minutes to have that done.” I said “no problem, ill wait.” She then proceeds to take a very aggressive and deep breath, turns around and continues cooking. At this point, i am already 7 minutes over my break time. She then comes back and asks me again “what would you like?” Mind you, she had already sat the Plate size order in front of her. I said “ill have some noo-“ and before i could finish the sentence she says firmly, “What Size?” I say, “a plate ***please***.” She then asks “any sides?” However, as it is a little noisy in the establishment i could not understand her. I ask politely, “I'm sorry?” She then snaps back very rude & loudly saying “WHAT SIDESSSS.” I say “woah lets calm down, it is not my fault that you all open at 10am yet you are not prepared to take orders until darn near 10:45am. I am very fortunate to have had an understanding Human Resources Manager who allowed me additional time on my lunch break to eat.