Panda ExpressReviews of pandaexpress.com

Had to wait more than half an hour keep changing the time do not offer me to change the item into a half hour later very disappointed

Good food with a crazy helping size. Their orange chicken is the ....

How can they ruin steamed rice? It was undercooked and the rice itself tasted like straight starch. This was the worst rice I have ever tried. The side of broccoli ordered turned into 2 pieces of broccoli that were steamed just enough to change the color but the broccoli itself was still hard and then the remaining portion was all cabbage and leaves from some plant...maybe the broccoli. The chicken and mushroom dish tasted awful... I love oriental food and this is so disappointing... It is really a disgrace to the culture of food because most Asian food has explosions of flavor.

I went in panda express at the north Medford (Oregon) location on may 12 2025. The service was great, everyone was friendly and helpful, and the guy taking payments at the end (Ivan) made my day by actually making conversation. The food was super good! I’ve been before, but it’s been a year or two. I’ll be back much more often! Their food is always consistently good.

Ordered family meal for just $30 and got a variety of foods that all tasted great!

I Frequent this spot often for lunch... the Anahiem,CA location typically Food is good especially terriyaki and Orange chicken. Only negative is super greens are often not available and I have to wait.

Panda express #1206 and receipt 200621 experience on April 18th 2025 The person who served the food with the right Egg Veggie fried rice was an awesome young due. Ssuan is an outstanding manager in this store...I was waiting for the Gamestop in Apopka ..since they needed few minutes, they asked me if i can get a coffee or so..but i went to Panda Express on a Friday evening. Other person who went out of the way to make me reward member was Daniela..she has a great heart to help the customers..Good customer service at an young age.. highly appreciate. Highly recommend both of them Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

Panda express has really messed up the customer service system. Today is 4/6/25 I saw a woman ask for a sample of a new promotional item, the employee expressed it was no longer protocol to allow any samples but they could add a piece to her order for if she wanted it next time. The woman was just as surprised as I was. "What happens if I do not like what I ordered and bring it back?" the woman asked and the employee expressed she "could not tell you what I would do". Either the employee is not aware of what to do in the event of a return which is pretty much an easy answer if you are not the manager, ("I would get the manager, they handle returns") OR the company Panda Express itself does not allow their staff to tell people what to do in the event of a return. Either way this is a company problem because the woman flipped out. "I am asking you what you would do if I bought this item i am not allowed to taste and then brought it back because i did not like it?" The employee acknowledged the womans frustration by nodding but could still only respond with "I couldn't tell you what I would do". The customer asked if there was a manager on staff who could ensure her dissatisfaction was reported and she was told the manager was on a break, the customer turned and asked an employee sitting within the store at a table near me "excuse me can you ensure that corporate or your boss is aware that the customers are unhappy?!" the customer was stern and loud but not being rude or overbearing. the sitting staff just nodded with no words and then the working staff said to the customer "please don't talk to the staff while they are resting". The customer was loud about her issues with ordering and still bought food (not the new item), and continued to ask about a tip jar to ensure the staff knew she was not mad at the staff but this new company procedure and was told they do not allow tip jars either. WHAT IS THE DEAL PANDA EXPRESS??? Why would you put your employees in a position where the customer is going to CONSTANTLY be unhappy and then not allow for tips when there is one who finally is? Why would you create new menu items and have them readymade without offering samples? This woman today was really frustrated with this procedure but i could tell she was trying to be nice to the staff while expressing it. I am sure that this procedure is frustrating for the staff as well.