PandaDocReviews of pandadoc.com

TERRIBLE COMPANY! Somehow a vendor must have used pandadoc to have me sign something and it signed me up for their $65 membership without my knowledge. When I contacted the company to let them know that I had never used their software to my knowledge and didn’t even have a login account and requested a refund- they denied saying that their terms and agreements (that I never signed) stated I was not due a refund.. PREDATORY PRACTICES!!

They just changed their plans and limit all the options I had. Please double your monthly price to have price tables again? What?

Can’t even signup! I got “account suspended” email just right after signing up. I’ve experienced this for the first time in my whole life like why I was suspended even before I could receive my verification email. I can’t even use the service? What an absurd thing to do as a business. Absolutely no-go time waster.

I've tried to get a hold of the salesteam for over a month and severeal reminders to the support about this. I was interested in the enterprice but need to know that it works as intended before i purchase for a whole year (required minimum) If i have to wait for a month to get in contact with the sales, how will the support work?

Changing plans and limiting features just to force you into the next bigger pricing plan - and then writing notifications full of bs to try to disguise it. Embarrassing. At least be honest about your intention.. Strong recommendation for you who reads this: Select another provider - plenty of providers out there, only a search away.

Disgusting support. They can just ignore requests for days at a time. They couldn't help to solve the problem, they only send template messages with apologies that don't make sense. There is no interest in helping the customer. I have been waiting for weeks for the problem to be resolved, but so far they have not resolved anything.

Awful support. Takes 2 weeks to even start to fix the problem. All of our account managers disappeared, can't get a hold of anyone without jumping through the AI chatbox first.

Our firm took on a 1-year plan for PandaDoc. Shortly after signing up, we encountered a limitation that the software would only bundle a maximum of 10 documents into a signature package. Customer support is only available by "chat" or email feature (no telephone) and response times were painfully slow. Once we understood that the proposed workarounds were not suitable for our purposes and the company refused to increase the document bundling limit, we requested a pro rated refund for our plan as we could no longer make proper use of it. The company refused this request. If you plan on using this software, you should understand that there are more limitations of the software than may be advertised, the support is very poor and they stand behind their fine print and not their product.