PandaDocReviews of pandadoc.com

After three years on a yearly Business plan (USD 1,000+), PandaDoc suddenly and covertly changed the conditions of my plan without any clear, upfront notice. They now require an additional USD 2 for every document I generate automatically via Make.com, which was previously included in my subscription. When I raised the issue, they simply hid behind a “no-refund” policy and the claim that “we sent you an email,”. On top of that, their document emails consistently land in spam boxes, both for us and for our clients, which means every signature request has to be manually dug out of the spam folders. This is not a minor inconvenience but a recurring operational problem that affects our workflow and our clients’ experience. Overall, this combination of hidden pricing changes, extra per-document fees, and unreliable email delivery makes PandaDoc a stressful and costly choice. I strongly recommend staying away and exploring alternative services if you want to save both money and nerves.

They absolutely suck. I was a customer with my marketing agency for 3+ years for their base paid plan. Had multiple templates etc set up to make agreements/sales process efficient. I even moved to annual paying because it worked out cheaper for me. As soon as I did that, they entirely changed the features that their base paid plan to the point that it was so limited that I needed rebuild ALL of my templates etc because they had stripe payments, pricing tables etc set up on them. ZERO support from the company and completely blindsided, even after I paid for the full year. It's not un-usable for me. You genuinely suck ass lads. Boo.

They changed the rules of their plan so that you could only have five templates, and what that means is that when you add more templates, you can't have more. They basically changed the rule of an existing pricing plan to try and force people to upgrade, which, to me, smells like foul play.

We had to move from an old account to a new one. Their product does nto support a template import in a way that actually works. We have been trying to give a solution to this matter with their support team but they dont know what is happening. they ask for approvals they get them and still dont do anything. I have never wrote a review about a tool in my life but this customer experience is so so bad I couldnt do else. That is much more than frustrating.

need to disable 2fa to access my account but no one appears to be picking up any tickets that are being raised through the intercom chatbot - its been 2 days without hearing anything where I've fundamentally been locked out of my own account

Not worth your time. I used love this platform. Recently, they updated their interface and added a whole lot of useless AI. The platform is now unusable-- with NO SUPPORT AVAILABLE. The only support they offer in live time is an AI chat that doesn't listen and just sends you links to articles. If you ask for a human-- GOOD LUCK! I'm on WEEK 2 of emailing "support" with no end in sight. Twelve hours go by before a response from them, but if you take too long to reply yourself THE AI CLOSES THE CASE. No one will escalate the case or address the issues. DO NO WASTE YOUR MONEY!

worst customer service and tech support, have been waiting 3 weeks for a reply for an urgent issue and no one is ever helpful, can get on a call, or sort anything out. I am now looking at other options to cancel this overpriced trash

PandaDoc has overhauled its UI for no apparent reason, resulting in a worse experience across the board. I've been receiving complaints from the team all day. Deleting a document is now a multi-step process: open the document, click to edit it, archive it, navigate to the archive section, and then delete. It used to take one button press. Adding a text box, the building block of virtually every document, has been buried behind a menu. PandaDoc markets itself as a drag-and-drop builder, yet the drag-and-drop approach is gone. The activity timeline has been replaced with an AI chatbot. When you click the timeline, it opens a chat interface that "thinks" for a full minute before summarising what you could previously read at a glance. I genuinely cannot fathom who tested and approved this. Just show me the information. Why is it hidden behind an AI chatbot? And if you could accept a trade-off in usability for speed, you'd still be out of luck. It's way slower. Hugely disappointing.