PandaDocReviews of pandadoc.com

I have had a terrible experience with PandaDoc thus far! The demo call with Nikita was probably one of the worst sales pitches I have ever heard. He could care less about telling me about PandaDoc. Alternatively, I signed up for a very basic account - paid annually, which equated to $19/month. Upon paying, PandaDoc moved my membership to $59/month! I have reached out multiple times over the last 19 days with no answers of how they are handling my company credit card and having the billing sorted! I have not only customer support on the email chain, but Nikita and Joshua who was the first person I ever spoke with. ABSOLUTE CRICKETS! Crap service. The only reason why I still have an account now is due to already building our template in the system and sending our contacts to customers virtually.

I imported about 20 documents, assigned signature fields and shared to all recipients for signatures. I got feedback as people signed documents and when documents were completed with all signatures. However, when downloading the completed documents there are no signature certificates. Customer support now tells me that even if it states signed and completed, and even if all recipents have confirmed that they did in fact open, sign and finish the document, no signature certificates are in fact available and we need to do it all over again. In fear that the result will be the same, I will opt for a different application for document signatures.

I was unable to use this service after enrolling and asked to cancel. I went back and forth with the company and they agreed to cancel the subscription. Then 3 months later charged my card and after going back and forth, 6 months later they charged my card again. I spoke with several representatives and none could reverse the charges or cancel the upcoming charges. So I essentially paid for a service I could not use. Very disappointed!

CRAP!!!! Was working on a doc for over two hours when it suddenly frozen saying: "oops, unexpected snag". Two hours of work out of the window with no opportunity to recover. Waste of time, effort. Rubbish product!!!!@!!@!

My client doesn´t get the contracts i send him. Even though the email address is correct. This makes me look stupid and unprofessional.

Free trial is a scam. They claim to support unlimited esignatures but they don't allow you to download documents without using a paid tier. Pure bait & Switch.

Poor support. Misled me regarding onboarding.

I FEEL LIKE I WAS PUSHED INTO THE ACCOUNTING UPGRADE. I HAVEN'T HAD TIME TO USE IT. I'VE JUST BEEN PAYING FOR IT.