PandaDocReviews of pandadoc.com

I have an Essentials plan with Pandadoc, it's so limited I ended up using a different system to send me contracts to be signed. I signed up on the 19th March, rec'd invoice telling me renewal was 35usd on the 19th April. I haven't visited the site in over a week then today they, without me being either notified or approving, tried to take over 1000 USD from my account without my authorisation. They're telling me I upgraded this morning to an Enterprise plan ??? and they'd sent me invoices. I have nothing from them except one email the day i signed up telling me they'd upgraded me for FREE for 14 days - didn't say what plan I was upgraded to, nothing about costs, nada. Now they won't admit fault just keep telling me it's my fault! I have reported them to Trading standards, my bank has blocked them and I've deleted everything personal from them. DO NOT USE THEY WILL STEAL YOUR MONEY.

This company is fraudulent. A substantial amount of money was stolen without my consent. I requested an update regarding the refund of my money. My requests for updates regarding this matter were ignored for five days. I reported the company for fraud, and only then did they respond. My bank handled this situation promptly. PandaDoc then asked for my new bank details, which appeared fraudulent. I would not have left this review if I received a genuine apology for inconveniencing my time and money or provided a legitimate reason for the delayed responses.

never knew anything about signing my name through a computer could be a actual signature which i never signed up for in the first place then having them to come to my address to setup the contract and after all they call me non stop up to 5 times a day making excuses saying we got a flat tire we have to postpone till another day then calling for another day as we can not make it to your place then calling me and discusing the contract which i never signed up for in the first place and talking with 5 different people on the phone which it was supposed to be a hookup for a tankless water heater, upgraded fuse panel box, install heat pump and they denied they agreed to it and only wanted to hook up the tankless water heater and trying to backout what was agreed on non stop calling and the person on the phone said we will terminate the contract which still received calls later that day 4 times after they told me the terminated the contract which i do have on recorded they called me again after 6pm and tried to keep the contract going and which i didnt want anymore the guy on the phone then said we will not install anything for you as you as a fat piece of poop but swearing not a good company at all doesn't even deserve a star

We have worked using PandaDocs for 3 years. I've just been notified that my cost is going to increase by 500%. We send out school registers using PandaDocs and Zapier. Moving forward, they want to charge us $2 per document—on top of the $600 a year we are paying them! This is an outrageous price increase, especially for a not-for-profit. So disappointed as we used their service everyday, but these price hikes are terrible. I can't believe they are doing this to a loyal customer. Just to be clear, the price is changing from $600 to $3100 for the exact same service.

Overpriced and buggy, doesn't justify the price point at all. Most annoying part is that, after having setup a template during the trial periode, they disable the most common function, "content library", which is even a fixed sidebar menu, only to become available again as an "add-on" for an additional USD 240 a year... As the whole platform is useless without this library, it's just a cheap and sneaky "upsell" which should be included in the standard fee. A shame I've had to pay a year in advance. Wasted money....

Implementation team bombed hard.

My issue raised regarding confidentiality a key reason we use Pandadoc was ignored and unattended to in a serous manner. I was trying to understand how can a non concerned party received a confidential document in cc - when no one was granted access to the account except for me and the document was already fully signed and completed - as per the work order sequence I had set up and to which I did not include the third party in question who is non privy to the concerned doc. Instead of full attention from Pandadoc I got one email with no explanation nor resolution to the issue at hand. I requested a log of events to trace the issue, to which I received an email claiming multiple access to the account which seems to brush aside my concern and an issue that should be of high concern for a service provider who’s whole business premise is based on Trust and Confidentiality.

too slow. it's loading all the all.