Panama Hats DirectDesign your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Kyle W.
Great service! The communication was clear and the customer service was great from oder to delivery. They even redirected my delivery to another country due to my travel plans. The Montecristi panama that I got is absolutely beautiful. Can’t wait to get another piece from them one day soon!
Graham
Over the years just received my third hat! An excellent provision and a good service. Despite living a few thousand miles away, the hats' arrival through the post have always been timely and never excessive. The product is excellent too! Thank you.
customer
My hat arrived today, and it is exactly what I hoped for—beautifully made, a perfect fit, and ready for an important event tomorrow. What impressed me most about Panama Hats Direct was their communication. They kept me informed throughout the process, sent photos showing the progress of my hat, and contacted me directly whenever something required my attention. When I asked whether they could expedite the order to meet my travel deadline, they made a genuine effort to accommodate me, and the hat arrived in time. I paid for DHL Express because timing was critical. Under normal circumstances, standard shipping may be more convenient, but the expedited service accomplished exactly what I needed. Excellent craftsmanship, personal service, and dependable follow-through. I would gladly order from Panama Hats Direct again.
Christopher
A different gravy ..... Absolutely amazing quality I cant tell you how pleased iam I paid more than i wanted to But boy was it worth every penny You wont be disappointed with the quality and the service
John S.
What can I say? the hats fit, they are true to count, the hats hold up to use. Casey is prompt in answering questions and his quality is superb. You will pay double or even triple to major retailers than dealing "Direct"! ;-)
B S.
I have purchased three hats from Casey. I use his name rather than the company name, “Panama Hats Direct”, because Casey, the owner, has taken a personal interest in the selection and fine-tuning of each one of my hat purchases. He loves these hats, loves making them, and has a commitment to quality and Customer Service that borders on the fanatic. He has spent hours patiently advising me on the best hat to purchase considering my criteria and has been diligent in following up to make sure the three hats I’ve purchased fit perfectly and look fantastic on my head. You may be unsure about whether or not this “Panama” style of hat suits you. But if you decide to buy a Panama style hat, this is the guy to buy it from. He has done everything he can to make sure I am 100% satisfied.
Scott O.
Great service. I received updates and photos of my actual hat throughout the process. The hat is high-quality, nicely finished with a leather sweatband and blocked well.
Bruce H.
The whole ordering experience was perfect, from the website to the continual and timely communication to the final product...everything was perfect. I customized mine with added crown height, and sooo worth the little extra time it took. Casey kept me informed all the way, even had pictures of the actual hat in process as it was being made! I can't give enough stars or kudos to this company. When it comes time for another one I won't look anywhere else!
