Panama Hats DirectReviews of panamahatsdirect.com

My hat is a work of beauty. I am happy to support this traditional craftsmanship. My hat is very comfortable, light weight, and fits perfectly. The company provides exceptionally good customer service.

My favorite hat blew off into Biscayne Bay a few weeks ago....I found Panana Hats Direct and thought I'd give them a try. WOW.....I now have a new favorite hat. It looks great and fits perfectly. At first I was concerned about getting measurements correct the but they did a great job.

I just received my hat and could not be more pleased. The fit is perfect and the quality is better than I expected. I am most impressed with how light weight and comfortable the hat is. The ordering process was very easy and the follow up communications kept me apprised of every step of production and delivery. I recommend Panama Hats Direct most highly. Now, I need to order a an assortment of hat bands. . .

Returned a hat to them in October, 2019 as per their instructions. Despite requesting a status on my return for four months, they haven't chosen to reply. They kept pushing for a custom $800 hat. I've already bought a custom hat from them. When I didn't order the custom hat, they cut off all communication. Guess I won't see my $250 USD. What a bunch of crooks. Never have encountered this. 7/9/2020 PHD worked with me to correct this situation. The problem was that Yahoo directed their and my established email communications to the spam folders. The folders only go back for 30 days. When we finally re-established communications, they bent over backwards to take my specifications and have a hat made. The hat is a very fine example of a Montecristi. Like it very much. Give them 5 stars!

It has been an excellent experience buying from Panama Hats Direct, the processing of the order, the care for the customer and the hat quality, simply put it, it ranks above. I will definitely recommend Panama Hats Direct, I will only buy Panama hats from them.

I really enjoyed getting a couple hats from these folks. After I placed my order I received regular emails, with pictures, of my actual hats being completed. The updates gave a real sense of working with artisans and not some giant faceless corporation. The hats were done within a few days and arrived within a couple weeks, in a sturdy box with a cardboard form to keep their shape. The sweatbands and hatbands were very well attached and the fit was exactly as I had ordered, using the company's easy-to-use hat-fitting tape you can print on any computer printer. If you really want a hat that fits your exact size head, these folks are a great way to go.

I just bought my second hat and it's great! I had a problem with the website when I ordered, but they worked it out and I got exactly what I wanted. My first hat is a fino and I have worn it so much it's beginning to be the worst for wear, so I made my second one an extra fino. You can definitely see the difference. Excellent customer service, outstanding product, and well worth the cost. I never used to be a big hat wearer and now I never leave the house without it.

I was very excited to receive my first Montecristi hat. I ordered a 7 3/8 which I thought would be the right size. I ripped open the box and the hat was beautiful I tried it on, It was tight. Furthermore, the brim size that I ordered was smaller than I expected. It was what I ordered. I called the number on the website and spoke with WillIam, the Manager, and he gave me several methods to stretch the hat. Unfortunately, it did not stretch it enough and I called William back as he has instructed me to do. I was told to send the hat back. I told him I would have preferred a larger brim. Three weeks later, i received my new hat. It was a perfect fit and the brim size was just what I wanted. Both hats appeared to be beautifully made(I am no expert) and I have not wanted to take the hat off. I've been in retail and sales all my life: I appreciate great customer service, fine quality and great value. Panama Hats Direct has all three. I'm already shopping for my next hat from Panama Hats Direct.