PampeloneReviews of pampelone.com

AS I see I am not the only one with a complaint. I received a nice dress but a little to small for me. I am unable to get in touch with anyone for a return. Incredibly unfortunate. I am fine with store credit but do not want to get ripped off. I apparently have. I will never order from them or Aura the label again. Way to fishy for me. I work to hard for my money to be taken like this. Do not order from them! 9/17/23 - They responded quickly once I posted this. They did not give me a hard time replacing with a size large. I am happy with the dress. Unfortunate I had to post a bad review. Very nice clothes, I am not sure I will buy from them again.

Totally agree with the earlier post that the dates for the positive reviews are so shady given the dates. Take those away and the reviews are all negative. I’m so angry at myself for not checking the reviews and return policy before ordering and based on the reviews they won’t be in business too much longer…..better use my credit soon!

I should’ve read all the reviews before ordering from this company. I would definitely not order from them again! I received the dress and it was slightly tight so I reached out to see if I could get an exchange for a larger size. They said i could only get store credit if I returned it and they wouldn’t send out the other dress until they received the smaller size back. Whatever that’s fine, I get that but there are many awesome companies that will allow you to exchange sizes no problem. I honestly loved the dress just needed a bigger size. FYI, customer service is awful and it takes them forever to respond. Fast forward a few weeks. They send me an email saying my return has been rejected because it has stains in it! They sent me pictures showing the stains, it’s not even the same dress!!! The color is totally different!! How do I know this ? Well they said I could pay $5 to get the same dress back or they would just toss the dress since they couldn’t sell it. Fast forward another 2 weeks, I just received the dress and there is not a single stain on it!!! HORRIBLE HORRIBLE COMPANY! So fraudulent! Their clothes look so cute online but I’ll never order from them or their sister store. By the way I never leave terrible reviews but couldn’t let this one go.

The products are good quality but they only do store credit for refunds and only free shipping when it's over $150. Customer service is rude, slow to respond if they respond at all. They never update their stock and stuff is always out of stock, been waiting over six months to try to use this store credit and it's virtually useless. I am very disappointed about my experiences and will not be purchasing again.

If there was a zero option, i would have given them, no star. I returned a dress which was too small for me, and asked for a larger size. I received a return rejected email without any supporting documents!! Either this is a scam or very unprofessional company. DO NOT ORDER from them.

Worst customer service. Processing and shipping take forever. When contacting customer service they were very rude, didn’t respond back to emails, or weren’t helpful at all. Products are quality but sizing is always off. Also you can only return for store credit or exchange which isn’t useful at all. I am very disappointed about my experiences and will not be purchasing again.

I initially ordered a dress that was shipped and was received in a timely fashion. The color did not match the product that was pictured on the website, but it seemed to be decent quality. When I tried to exchange it for a different size I ran into major issues. After several weeks and multiple emails to customer service, I requested that they cancel my order and refund my payment. They stated that they are having "production issues" and shipments are delayed. I ultimately filed a dispute with my credit card company, as Pampelone refused to refund my payment and could not ship the product I paid for.

same as everyone is saying after starting a return (for store credit only who does that ?) they took over 2 weeks to issue my credit after the return was processed. I wrote 3 x a day, finally issued and what I would have ordered as an exchange is now out of stock.. they said they had computer issues. l.. scam company. will hope I find something there after so long