Andrea L.
No return policy and no one-time exceptions
I have ordered a few times from Pampelone and have mostly loved what I received. However in 2022, its unreasonable to not offer returns. I spent $500 looking for clothes for an upcoming vacation and when a few times didn't work, I was stuck with store credit. Your clothes are SEASONAL. You do not have a fall or winter line. So now Im stuck waiting a year before I need summer clothes again to use this credit. Your team should have accommodated a ONE TIME exception and I would have been a happy life long customer. Now, I plan to use my credit and not order from your sites again.