PampeloneReviews of pampelone.com

Really have had a difficult time returning a dress…Website difficult to navigate to start a return!!!!

I wish I had googled reviews before buying from here, otherwise I wouldn't have wasted $126. I bought their dress for a special occasion - a wedding. I was super excited to get it because it looked lovely online and good quality. A friend had bought from them (but it hadn't arrived) so I went ahead without doing my research. BIG REGRETS (btw, she regretted too). The dress was a cheap material, not at all worth $126 and the color was WAY different than the picture - the Kahlia dress. Ok, so I asked for a return - their policy - because of so called scammers and fraudulent activity (I suspect more because of many disappointed shoppers) is only credit refund. ONLY CREDIT. I want nothing from them - because their product sucks. I fought and fought because I am not one to give up, nope - they don't actually care about customer satisfaction and they actually only care about keeping their money. Mind you, I returned the dress within 30 days and they reported getting it - so how is that a scam? Avoid them at all cost, its not worth your time and money and stress, you'll regret it. If I could give negative stars, I would. Please question a company that has turned off comments on instagram and doesn't have item reviews on their website. This company does not at all care about its shoppers.

DO NOT ORDER FROM PAMPELONE CLOTHING. This company does not accept returns, they issue a credit, or you can't return at all. they list NO Customer Service Number on their site, NO Return Mailing Address and they do not return any emails sent to the support@pampelone email. Better off ordering a nice dress from other similar companies like Revolve or Anthropologie where returns and exchanges are customer friendly. This comapny is SHADY!

Returns policy only allows exchange or voucher, apparently no refunds.is that even legal? Poor quality garments.