PampeloneReviews of pampelone.com

Terrible company never use them . Scammers . Bought a dress weeks ago, it was faulty. Paid the send it back registered first class signed for. Will not respond to me to give me a refund. I have been emailing them for weeks and weeks . What a shame they treat people like this . The worst customer service I have ever seen. The dress was not cheap too . I am truly disgusted with them Funnily enough just had an email giving me a credit note The product was faulty Pampelone. A full refund is within my customer rights I see the reviews before are exactly the same scenario as mine .

I have never experienced such poor customer service. I purchased this dress June 18th, returned June 24th due to the quality being poor and cheaply made. The product did not fit the description at all. We are now in mid-August and I have reached out five times now for my refund. I continue receiving the generic 'I am chasing down the team now' response. I'm not sure how else I will be able to get my refund. DO NOT BUY FROM THIS COMPANY.

Same situation as the previous review. Their refund policy is not at all fair. The dress I ordered didn’t fit so I returned it asking for a refund but only store credit available… again for the ‘health of the company ‘…. Such an poor excuse. I do not recommend this company as you simply cannot take a chance when buying an item online, in case it doesn’t fit or suit. Now I am left with a credit of $200 and will have to purchase something I’m not that keen on and may not fit. On top of this, they take around 3 weeks to deliver so if the next item I purchase ( that I don’t really want ) again doesn’t fit/suit, I have to wait another 3 plus weeks to choose a 3rd item. When you first look, the return policy says 30 days refund… when you go further into the website, it’s says store credit. I wouldn’t have purchased had it been clear.

Poor description and representation of product. I purchased the Grace Midi Dress and it was not the ivory dress as pictured, more a taupe color with a black lining down the neckline. The dress material is cheap. Beware of the return policy, as it states “most returns are refund to store credit” however the customer service insists that all refunds are given back as store credit, not on a case by case basis for the “health” of the company.

Bought a dress from here with a high neck so i dont get too much sun on my chest for my family vacation and the neckline and fit was perfect

Recommended this store by a friend and I can confirm it does not dissapoint. Just be prepared to be asked where your dress is from all the time haha x

Finally - a store that is true to size. Sometimes hard to know these days with online shopping but their CS was super helpful

Have a few of the bikinis, and they're a nice fit