PamaheartReviews of pamaheart.com

Response from PamaheartMay 26, 2021

Hello We are really sorry that you have had such a bad experience. We understand that you are frustrated and would love to help make it up for you. During the high season of the year, orders are going out by a large volume and mistakes are more likely to happen. We are doing our best to make it right for lovely customers like you. Thank you for being patient. Lots of love - Pamaheart

Response from PamaheartMay 25, 2021

We are so sorry for this inconvenience. Recently, we have been partially shipping orders to help speed up our fulfillment process. But don't worry, the other is on the way. I also sent you a tracking number via email. As the tracking number, you can get it by May 25th Thank you so much <3

Response from PamaheartMay 22, 2021

We are so sorry to hear that but we tried our best to contact you three times about no update on your tracking number of the onesie and we went ahead and ordered a replacement at no cost to you because the package may have been lost during transit. However, these email cannot be delivered to your due to connection issues with the remote server or the recipient’s mailbox is full. So, could you have another email to help us contact with you Hope to hear from you soon Thank you

Response from PamaheartMay 19, 2021

We are so sorry for this inconvenience. Recently, we have been partially shipping orders to help speed up our fulfillment process. But Don't worry, the other is on the way. Here is your other tracking number: 9274890259619200864526- USPS Thank you so much <3

Response from PamaheartMay 19, 2021

We are so sorry for this inconvenience. Recently, we have been partially shipping orders to help speed up our fulfillment process. But Don't worry, the other is on the way. I will send you a tracking number via email Thank you so much <3

Response from PamaheartMay 17, 2021

We are really sorry to hear that. Normally, we need 5-9 business days( excluding the weekend) to print it, so if we got your order on May 3rd, we can't guarantee that you can get it by Mother's Day. I can understand how frustrating this must make you feel. However, we also describe our shipping and production time in the shipping policy: ​https://pamahearts.com/policies/shipping-policy And we pushed your order and sent it out. About the tracking number, we will send you via email I will notice this issue to our team to find the best solution. Thank you for being patient. Lots of love - Pamaheart

Response from PamaheartMay 9, 2021

Hi, We apologize for this inconvenience. Normally, the turnaround will take 12-17 business days. At this time, we are so sorry because you have had such a not-good experience. During the high season of the year, orders are going out by a large volume and mistakes are more likely to happen. We are doing our best to make it right for lovely customers like you. We understand that you are frustrated and we are doing our best to make it right for lovely customers like you. Now, the time of production reduced due to having the new facility and we add a feature of rush shipping. Hope that we can serve you and you will get an excellent experience in the future Thank you for being patient. Lots of love- Pamaheart

Response from PamaheartMay 6, 2021

We are so sorry to hear that. Please note that the shipping time excluding the production time. So, please allow us 5-9 business days to print it. You can refer to our policy here: https://pamahearts.com/policies/shipping-policy Now, I'm happy to say that your order was sent out and the estimated delivery is May 7th. I also sent you a tracking number via messenger Thank you for being patient. Lots of love - Pamaheart