Joanna K.
They sent my products to an address in…
They sent my products to an address in a different state and I have to wait two days by email for them to do contact me. Will never use again.

Pamaheart is listed under Clothing & Underwear in San Francisco, California.
Pamaheart (pamaheart.com) has 149 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 47 reviews with 1 star · Clear filters
Joanna K.
They sent my products to an address in a different state and I have to wait two days by email for them to do contact me. Will never use again.
Lisa S.
I ordered a Thin Blue Line product, car seat covers, and gave this company $70 of my hard earned money. The product finally arrived and looks NOTHING like the picture. Furthermore it is a cheap graphic on a superthin piece of cloth. I contacted the company and they offered me $12 (20%) back. UNACCEPTABLE!! THEIR POLICY states if the product looks nothing like what is ordered, they can do a full refund! DO NOT BUY FROM THIS COMPANY!
Jenessa W.
I have not made a purchase, but I have made a decision in this company and their customer service. Due to their own responses to these unhappy customers, I must say I will not be shopping here. This is why I always pay through PayPal when they do something like this company is doing I can get my money back.
Response from PamaheartMar 4, 2023
Hi, we're so sorry to hear that. However, if you have not doing business with us, please delete the review. Thank you!
Randy K.
Did not receive everything AND the personalized items were not the same as described. It’s illustrated as 3 dimensional and I got a flat piece of plastic
Response from PamaheartMar 4, 2023
Thank you for letting us know. We're so sorry to hear that you're not pleased with the item received. However, in our description on the website, we did note that the item is printed on two side and it's not 3D. We also include a video to show you how it looks like. Once again, we apologize for this inconvenience.
Reid S.
I placed an order #PA158900 a few days ago and it went through PayPal but with an odd hiccup. There were two charges made for different amounts than the quoted cost. I have not received any confirmation of my order either. I have tried to send emails and use a terrible chat option with absolutely no contact back from them. Seems like a terrible website and company. I would stay away from using this site. Update: I did end up receiving the blanket that I ordered and all the charges worked out properly. I never did get any response to my emails or chats when I was asking for updates. To their credit, my wife loves the blanket. It is well made.
Response from PamaheartMar 4, 2023
Hi, We're so sorry to hear that. However, we didn't see any email from you and the chat might not work at that time. About the payment, this was an error from PayPal as we didn't charge or receive any additional money. Please kindly check your balance to see if the money was actually deducted. The pending payment should disappear soon. We hope you can check again and update in this review. Thank you so much! Update: If everything is good now, can you please edit the star reviews? We're so sorry to hear that there was no response to your email but sometimes it was not delivered :( Hope you understand.
Doug
DO YOUR HOMEWORK BEFORE BUYING! Horrible customer service! I ordered a blanket for an anniversary present. They took the money out immediately and it says it was shipped on 12/04/2022 I have yet to receive it! When I try to follow up with UPS they tell me the sender has to file a claim, all I get is an automated response! Guess that 78.19 is a goner 😡I have yet to hear from anyone to fix the problem!
Response from PamaheartDec 14, 2022
Thank you for letting us know. We're so sorry to hear that you have not received the order. Please let us know your order number so we can check again for you. The normal turnaround time for blankets is about 12 business days so if it's still in our timeframe, please wait for the tracking to be updated. Also, you can reach us at [email protected]. Hipe to hear from you!
Deez
!WARNING! stay away from this site, I paid for overnight on a blanket it’s been 6 days, still no blanket. Email contact is definitely automated, absolute shame this blanket was gonna be a gift, instead it’s turning into a headache.
Response from PamaheartSep 8, 2022
Thank you for letting us know and we're really sorry to hear that. Normally, we still need time for confirmation and production regardless of the shipping method you choose, which will not include the weekends. Your order should be ready to be shipped after about 5 business days, not counting the day you placed it. Therefore, if the item is not sent out in our time frame, please let us know and we will definitely refund you the money for the express shipping. Once again, we truly apologize for this unhappy experience and hope that we could make things right for you!
Trish
My husband ordered a blanket from this company ... after receiving it and seeing that it's not anywhere near the quality you would expect for $50 plus dollars plus it sheds something terrible we are trying to return it ... apparently they don't accept returns. Granted my husband should have read the fine print but what company doesn't accept returns?! They say that it was sold as personalized but there is no personalization added so they could very well put it back on the shelf and resale it to some other sucker. Anyway, HORRIBLE customer service!