Palletfly.comReviews of palletfly.com

Response from Palletfly.comJan 6, 2025

Thank you Juan! Hoping to serve you for a long time to come!

Response from Palletfly.comNov 5, 2024

Hi Hrid, This appears to be a question and not a review of our services. Palletfly's Position: Neutral Role: Palletfly is a wholesaler, facilitating the sale and distribution of products. We comply with Amazon's documentation requirements but have no influence over Amazon's decision-making process. No Direct Contact: We do not have direct contacts or channels to discuss specific cases with Amazon. Any issues related to supply chain documentation must be addressed through Amazon's official support channels. You can read more here https://www.palletfly.com/knowledge-base/online-reseller-guide/amazon-reseller-guide/invoices-and-documentation/full-supply-chain-invoices

Response from Palletfly.comSep 2, 2024

Dear Customer, We understand your frustration, and we appreciate the opportunity to address your concerns. Please allow us to clarify the situation and work towards a resolution. Regarding the initial "order held" status: This was done to ensure the warehouse handled the shipment properly, as there had been issues with orders involving 2-pack items being shipped as single units. This is a standard internal procedure, and we typically do not notify customers, as it's meant to safeguard the accuracy of your order. Once confirmed, the hold was lifted and the order was processed. On the issue of quantity and product received, we are currently investigating this with our warehouse. We are aware that the shipment was partial, and the remaining quantity is being prepared to ship in full. The hold was placed to ensure the correct amount was sent, and we regret that this caused any confusion. Regarding the brand, Its Academic is owned by Bostich, and they are the same company. We are working with the manufacturer to ensure the listing is updated to correctly reflect the brand name on the packaging you received so that you can sell the item on the listing. We strongly urge you to contact us directly so that we can rectify this situation. Your satisfaction is important to us, and we are committed to making sure this issue is resolved properly. Thank you for your patience, and we look forward to resolving this matter promptly. Best regards, The Palletfly Team

Response from Palletfly.comAug 26, 2024

Dear Brian, Thank you for your feedback, and we're sorry to hear about your concerns. It's important to clarify that the ungating process on Amazon is independent of any wholesaler, including Palletfly. While we provide the necessary documentation for the products we sell, the decision to accept these documents lies solely with Amazon. We have no influence over Amazon's approval process. We understand that navigating Amazon's requirements can be challenging, which is why we recommend consulting with third-party services that specialize in ungating. These services can often assist in cases where Amazon requires specific documentation or verification that goes beyond a standard wholesale invoice. For more detailed information, I encourage you to review our guide on Amazon ungating here. This guide explains the role of wholesalers and provides clarity on what you can expect during the ungating process. https://www.palletfly.com/knowledge-base/online-reseller-guide/amazon-reseller-guide/amazon-ungating We value your business and hope this information helps clarify the situation. If you have any further questions or need additional assistance, please feel free to reach out to us. Best regards, The Palletfly Team

Response from Palletfly.comAug 19, 2024

Dear Customer, Thank you for bringing this issue to our attention. We understand your concerns and would like to clarify the situation. As we have explained in our previous communications, the product you received is indeed the correct item based on the UPC provided. We have been in contact with Bic, and they confirmed that the Amazon listing you referenced contains incorrect information, which they are currently working to update. We want to assure you that we provided the correct product according to the manufacturer’s specifications and the details listed on our platform. We understand that this discrepancy between the Amazon listing and the actual product has caused confusion, and we regret any inconvenience this may have caused. While we are unable to offer a refund for this order as the product matches the description based on the UPC, we are committed to assisting you with any further concerns or questions you may have. Please feel free to reach out to us if you need any additional support. Best regards, The Palletfly Team

Response from Palletfly.comJul 10, 2024

Dear Soheil, Thank you for your feedback. We understand your concerns regarding the provision of authenticity and verification documents for the brands we sell. We would like to clarify that we are committed to sourcing our products directly from authorized suppliers and manufacturers. While we do maintain all necessary documentation to support the authenticity of our products, our policy is to provide these sensitive documents only to suspension specialists or attorneys. This ensures that all sensitive information is handled securely and appropriately. Read more here for our official policy which was shared with your prior to you leaving this feedback: https://www.palletfly.com/knowledge-base/online-reseller-guide/amazon-reseller-guide/invoices-and-documentation/full-supply-chain-invoices We advise our customers of this policy to protect both our suppliers and our customers. If Amazon or any other platform requests authenticity documentation, we recommend using a suspension specialist or an attorney to request these documents from us. We understand this may be frustrating, and we apologize for any inconvenience this policy may cause. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team. We are here to help and ensure you have a positive experience with our services.

Response from Palletfly.comJun 5, 2024

Thank you so much, Moshe Laskin, for your fantastic 5-star review! We're thrilled to hear that your purchase from Palletfly went smoothly and that you're successfully reselling the item on Amazon. It's great to know that your experience was good and issue-free. We look forward to your next order and are here to assist you with anything you need. Thanks again for your support! Best regards, The Palletfly Team

Response from Palletfly.comMay 28, 2024

Dear N.A. Wholesale, Thank you for your 4-star review and for bringing up the important issue of IP complaints. We obtain the necessary permission from our suppliers before listing products in our catalog to ensure that you can sell these items and list them on Amazon. If there is an item that may not be resold, we will clearly note it on the listing page. Therefore, you should not receive IP complaints from the brand. The majority of the items we offer are sourced directly from the brand or its licensee. However, there are instances where other parties may make IP complaints without justification. In such cases, you would need to retain an attorney to address the issue, as you would with any other supplier that is not the brand directly. We collect and maintain all relevant documents for every order that demonstrate a clear invoice trail. We can share these documents with an attorney or a suspension specialist to assist you in resolving the complaint. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help and ensure your selling experience is as smooth as possible.