N.A. W.
IP complaint
Whats should we do if my product got IP complaint?? Will it be removed by your invoices?
Response from Palletfly.comMay 28, 2024
Dear N.A. Wholesale, Thank you for your 4-star review and for bringing up the important issue of IP complaints. We obtain the necessary permission from our suppliers before listing products in our catalog to ensure that you can sell these items and list them on Amazon. If there is an item that may not be resold, we will clearly note it on the listing page. Therefore, you should not receive IP complaints from the brand. The majority of the items we offer are sourced directly from the brand or its licensee. However, there are instances where other parties may make IP complaints without justification. In such cases, you would need to retain an attorney to address the issue, as you would with any other supplier that is not the brand directly. We collect and maintain all relevant documents for every order that demonstrate a clear invoice trail. We can share these documents with an attorney or a suspension specialist to assist you in resolving the complaint. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help and ensure your selling experience is as smooth as possible.