Palletfly.comReviews of palletfly.com

Response from Palletfly.comFeb 2, 2026

Hi Teresa The inventory is updated by the suppliers. As we state in our guides, 10,000 is a placeholder for actual inventory if we are not given the amount currently available. The delay in communication is due to waiting for suppliers to respond to us with accurate information. Nothing we can do to make them answer quicker. They are large brands and they answer slow. It is part of the business. Regarding the paid membership, we have refunded you in full. Regarding leaving public reviews about our company, we choose not to work with customers that do that. If you want a relationship with a company, you cannot spit on them in public and expect them to help you make money. If you can't understand that, we can't help you there.

Response from Palletfly.comNov 10, 2025

Dear Kasim Yakar, We take every piece of feedback seriously, but we must correct several inaccurate and misleading claims in your review. 1. Your statements are exaggerated and false. We have never acted unethically, nor do we “hold funds for weeks.” Refunds for any unavailable items are typically processed within 1–2 business days once verified by our accounting team. To suggest otherwise is simply untrue. 2. Regarding stock quantities: As clearly outlined in our Buying Guide, items that display a quantity such as “10,000” are placeholders used when a warehouse has not yet provided an exact stock count. This is not deception - it’s standard practice in wholesale sourcing where inventory levels fluctuate daily across multiple suppliers. 3. Communication: If a product becomes unavailable after your order is placed, our team notifies customers promptly. This can happen in wholesale supply chains where availability changes rapidly, particularly for brand-name goods. 4. About your specific order: You placed a single order, made payment the 3 days later, and when our warehouse identified a discrepancy, we promptly informed you, cancelled the order, and processed your refund in full. Your statement that this happened “four times” and that we “held your funds for weeks” is not true. To claim that we are “incompetent” or “dishonest” is unfair and unsupported by facts. We’ve been operating for over 9 years, serving tens of thousands of verified wholesale buyers, and we continue to maintain transparent communication and documented order trails with every transaction. We encourage you to reach out directly so that we can verify your information and address any legitimate concerns. Posting publicly without engaging our support team first only spreads misinformation and misrepresents the professional standards we uphold. Sincerely, The Palletfly Team

Response from Palletfly.comJun 19, 2025

Dear Customer, We’re sorry to hear about your experience, but we must clarify that your statement is misleading. Palletfly does not ship all expired products. As outlined clearly in our Buying Guide, it is the buyer’s responsibility to request expiration date details prior to purchase if the product category is sensitive to dating - especially when planning to fulfill through Amazon FBA. https://www.palletfly.com/knowledge-base/buying-guide/research-product When expiration date information is available, we always communicate it upon request or list it on the order quote. If you proceeded with your purchase without confirming this critical detail, unfortunately, that is a result of not following the proper due diligence outlined in our buying process. We aim to support our customers with transparency and helpful tools, but responsibility for final product validation rests with the buyer. If you would like to discuss your specific order further or believe there was a miscommunication, we invite you to reach out directly so we can review the matter with you. Sincerely, The Palletfly Team

Response from Palletfly.comJun 16, 2025

Dear Customer, Thank you for your updated feedback. We take your concerns seriously and want to address them transparently. According to our records, there was no written cancellation request submitted via email, which is the standard and required method for order changes or cancellations. All account activity is documented through email specifically to ensure clarity, accuracy, and accountability for both parties. Unfortunately, we do not have any email correspondence from you requesting a cancellation prior to the order being processed and shipped. We understand that you may have attempted to call. However, we do not process cancellations or order changes over the phone to avoid misunderstandings. Had a request been submitted in writing before processing began, we would have honored it without hesitation. We remain committed to being transparent and fair in our communication and processes. If you'd like to share additional documentation or clarify the timeline of your request, we're happy to re-review the case. Best regards, The Palletfly Team

Response from Palletfly.comJun 13, 2025

Dear Sarwat Thank you for your continued feedback. While we respect your right to share your experience, we want to clarify several key points for the sake of accuracy and transparency. First, you are correct that we disclose on our website and in our documentation that our invoices are not guaranteed to be accepted by Amazon for ungating purposes. We also make it clear that we do not provide pre-sale ungating support or control third-party service providers we may refer customers to at their request. These providers operate independently, and we receive no compensation from them. Regarding your inventory: it was sourced and reserved on your behalf, which incurred warehousing and operational costs. As per our terms of service, customers are expected to take delivery of inventory within 7 days of readiness. After that point, goods are subject to disposal. Despite this, we did not dispose of your goods. Instead, we held them for an extended period at no cost, in an effort to give you time to evaluate options. You did suggest the idea of reselling the product on our platform—which is something we were already prepared to offer. That option remains available to you. However, after holding your inventory far beyond the allowed time frame, we must now apply a modest daily storage fee of $25/day going forward, to cover the continued use of warehouse space and handling. This fee was not retroactively applied and only applies from the point of your decision to proceed with the relisting. We acknowledge that this situation has been frustrating, but it’s important to recognize that we’ve made multiple efforts to offer flexible solutions well outside of our formal obligations. Posting public criticism while simultaneously seeking resolution undermines the cooperative tone needed to reach a fair outcome. We remain open to working with you—whether that means relisting the inventory, shipping it to you, or another agreed-upon solution. Our support team is standing by to finalize next steps if you’d like to proceed. Sincerely, The Palletfly Team

Response from Palletfly.comFeb 25, 2025

The 20 days is the standard lead time for that product. The order has a special note in the listing notes, on your quote, you agree to it when you create the request on the site and on your invoice. It is listed in 4 different places for you to see that. We are not trying to mislead you. You just may have overlooked that note. In addition, you did not make a payment and we have not changed any part of the agreement. Kindly reconsider your review as this is a misunderstanding on information that was overlooked.

Response from Palletfly.comSep 2, 2024

Dear Customer, We understand your frustration, and we appreciate the opportunity to address your concerns. Please allow us to clarify the situation and work towards a resolution. Regarding the initial "order held" status: This was done to ensure the warehouse handled the shipment properly, as there had been issues with orders involving 2-pack items being shipped as single units. This is a standard internal procedure, and we typically do not notify customers, as it's meant to safeguard the accuracy of your order. Once confirmed, the hold was lifted and the order was processed. On the issue of quantity and product received, we are currently investigating this with our warehouse. We are aware that the shipment was partial, and the remaining quantity is being prepared to ship in full. The hold was placed to ensure the correct amount was sent, and we regret that this caused any confusion. Regarding the brand, Its Academic is owned by Bostich, and they are the same company. We are working with the manufacturer to ensure the listing is updated to correctly reflect the brand name on the packaging you received so that you can sell the item on the listing. We strongly urge you to contact us directly so that we can rectify this situation. Your satisfaction is important to us, and we are committed to making sure this issue is resolved properly. Thank you for your patience, and we look forward to resolving this matter promptly. Best regards, The Palletfly Team

Response from Palletfly.comAug 26, 2024

Dear Brian, Thank you for your feedback, and we're sorry to hear about your concerns. It's important to clarify that the ungating process on Amazon is independent of any wholesaler, including Palletfly. While we provide the necessary documentation for the products we sell, the decision to accept these documents lies solely with Amazon. We have no influence over Amazon's approval process. We understand that navigating Amazon's requirements can be challenging, which is why we recommend consulting with third-party services that specialize in ungating. These services can often assist in cases where Amazon requires specific documentation or verification that goes beyond a standard wholesale invoice. For more detailed information, I encourage you to review our guide on Amazon ungating here. This guide explains the role of wholesalers and provides clarity on what you can expect during the ungating process. https://www.palletfly.com/knowledge-base/online-reseller-guide/amazon-reseller-guide/amazon-ungating We value your business and hope this information helps clarify the situation. If you have any further questions or need additional assistance, please feel free to reach out to us. Best regards, The Palletfly Team