Pak MailReviews of pakmail.com

PakMail-Terra Losa location is my "go to". M.C. & Marsha are outstanding! They far exceeded my customer service expections-they are professional, friendly & compassionate. Both M.C & Marsha took extra time & effort to facilitate the delivery & pick up process (at the best $$ value). Also they provided additional resources & contacts related to my specific situation-which was very helpful (wow factor!!!). I cannot say enough good things about PakMail-Terra Losa customer service & staff - except "thank you, thank you M.C. & Marsha for the great service & support-I know I can count on you! See you again-for sure!

I bought some collectibles at auction that weighed nothing but had to be shipped in two separate boxes. I was charged over $100 for two boxes and a trashbag full of styro-foam popcorn. Turns out everything would have went in one box. Then was charged $18.50 for each package labor charge. The packaging and materials+labor cost more than the shipping. Avoid these leeches. I hope they close.

RE: 784 - If I could give zero stars I would! Use these Pak Mail locations with caution. You think because you have a receipt from them with a tracking number that you are protected....wrong! I dropped off a package on May 11 to be shipped by Fed Ex Smart Post. Had the package scanned and got a receipt with the tracking number. As of May 21 there is no tracking on the package. When I asked Pak Mail to verify that the package was picked up by Fed Ex...they said they can't. They don't have any documentation that the packages are handed off to the carriers!! So anyone in a Pak Mail office can take a package, misplace the package, etc. and you're out of luck! Receipt is worthless. Fed Ex tells me there's nothing they can do since tracking hasn't started. I am in shock a shipping business doesn't have records of packages being handed off to the various carriers...with all the electronic scanning and tracking numbers available. So basically I lost everything and no one is responsible. So much for the receipt! Horrible business!

I personally know that both employees and packing and shipping supplies cost money. I recently had to return a window air conditioner. We had to drive to another city to find a box large enough to ship it back and bubble wrap and tape all of that costed $70.00 alone. That is not including my time and then of course the costs to ship it. While I understand that some things can be frustrating through shipping but understand if you cannot pick up an item from an auction yourself it will cost time and money to do that for you all of these things cost money. So while I personally have not had a bad experience with Pak mail I don't understand why all the bad reviews.

Never again, won item in auction, needed it shipped to uk, pak mail quoted me $102 so I grudgingly paid, they picked it up and packed it then sent it, for it to only go through the postal system for 2 weeks to be returned to them because they hadn't filled in the postal forms properly! So I suggested them to post my item to a friend a few miles away in the US and my friend will forward it yo me and refund the difference in postage, as no way would it cost that much ($102) to post to my friend. Found out they have posted my item to my friend and only cost $30!!! They point blank refused to refund the difference even though it was originally their fault for messing up the first time trying to post my item! STAY CLEAR!!!

This place is a scam! Do not use this place to ship anything unless you plan on paying 3 times more.I bought a set of stemware from an auction and couldn’t pick it up because I had pneumonia so I told the auction to ship it to me 100 miles away. I had previously had items of the same count shipped to me from another auction and was very reasonable. I waited and waited for a response; nobody called me and just happened to look through my spam and they had sent me an email instead of calling. They’re wanting to charge me over $86 just for picking it up and packing it and was going to be over $130 total for shipping!!! So I’m driving for 2 hours to go get the bloody things and still have to pay $86 for something that should have cost around $40 to $60 shipping and all!!!! NEVER AGAIN plus I’ve quit doing business with that auction house.....

I wish there was a negative. Furthermore, I wish that I read these reviews before I used their service. Not only did they damage my items, they wouldn't respond and proceeded to wait and wait as they believed my time expired to dispute the charge on my credit card. I guess they don't realize that some consumers will not stop based on PRINCIPLE !

The worst of the worst. I will never, ever recommend this company after what they did and failed to do. Just ghastly.