The actual colors were not even close to what was submitted as photo; looked like it was all inverted. My hair was the same color as my skin. Just wasn’t what I expected and was kind of a waste of money.
KQ
Kit Q.
Everything arrived as I expected it…
Everything arrived as I expected it… I was surprised there weren’t tips or instructions included. I ended up going on line and reading suggested tips…
KI
kelios I.
Disappointing on every level.
Shipping took much longer than was indicated on the website, which was too bad because this was intended as a gift. The packaging was terrible. And the image/canvas itself is awful. It's intended to be a picture of two hands, and one of them is blindingly white--which is *not* what was in the original picture. There's a black and white guide, but nothing to indicate what the image would look like painted. Most of the paint tubs are half empty, leaving me with concerns about having enough paint to finish--I would hate to have to wait another three weeks to get more. Overall, not a good experience.
JA
June A.
Loved painting this
Loved painting this, I had sent in my own picture and the detail of the canvas was great. After painting it, it looks just like the picture. I docked it one star because a few of the spots didn't have numbers so I had to guess. All in all the canvas and paints are of great quality.
Response from Paint with NumberFeb 7, 2022
Hi June
We are more than glad to know that you like our product.
And we apologize for the mistakes shown on the canvas.We promise to work better on our quality of products to give you a better shopping experience.
KW
Kayleigh W.
Order was lost in the mail
Order was mis-delivered by USPS. Company refuses to initiate a claim/search with the USPS. I attempted to initiate a missing mail search, but I don't have the information needed to do so ( package description, address it was sent from, etc) No refund, no package, no options.
Beware!
Response from Paint with NumberFeb 7, 2022
Dear customer
We sincerely apologize to you for the delay in delivery of the products,.
Due to holidays we experienced an unusually large number of orders, which disrupted our normal delivery schedule.
We would like to offer you a new pack sent to your address or refund the full purchase.
Sorry again for the inconvenience.
JT
Jean T.
Thanks for replying to my review, I would like to have a refund
The painting was crushed on both ends, tried to iron it out.
Didn’t work out, only made it worst, I’m assuming there has to
Be a better way to pack these.
Response from Paint with NumberFeb 7, 2022
Hi Jean
We are truly sorry for what had happened with your product.
We could offer you a new product immediately or full refund.
Please let us know what we can do for you.
Thank you for letting us know that.
YA
Yara
Order missing
I waited so long to receive my order and when i received it, a painting color was missing. Very disappointed.
Missing color #217
Response from Paint with NumberFeb 7, 2022
Hi Yara
Sorry to hear about that,I would like to apologize for the inconvenience this has caused you.
Please let me know which color is missing, I shall send that to you immediately.
Thank you and wish you a nice day.
CD
Cherie Durand L.
By far the worst company for PBN
Update: they replied below and offered a replacement or full refund. Since I ordered this piece from a better company already, so as not to have a huge crease, I emailed them back and agreed to a full refund.
I received a response stating that they have sent me a replacement canvas and that "you can keep the paints"
What? LOL. Review remains. AWFUL.
By far the worst company I've ever purchased from. I understand mistakes happen, but a seller should be willing to correct the mistake. This one is not. They have an option for a premium canvas with 42 colors. It's $65. I opted for this because I was painting a friends dog who recently passed away. I wanted to give it to her as a gift.
I received the canvas folded. They shipped it in the long package that is used for rolling canvases, and still someone folded it and shoved it in the package and mailed it to me. I was so upset. I wish I could post photos on trust pilot. It's so bad, I've ironed it for over an hour on the hottest linen setting and I still can't get the crease out of his face.
I asked them to please send me a new canvas. "I will pay for the shipping. I need a new canvas". After a week of back-and-forth, they were absolutely unequivocally refusing to help. I received responses like, "put some books on top of it, iron it more, The paint will hide the crease" etc.
I've done over 600 paint by numbers. You never get the crease out all the way. For $65, they should've sent me a new canvas. It would've cost them pennies. To add insult to injury, the paints tubs aren't even numbered. They're sitting in this little foam pallet. So if you drop them, you're screwed.
I'm so unbelievably disappointed.
Response from Paint with NumberFeb 7, 2022
Dear customer:
We are truly sorry for what had happened with your product.
We could offer you a new product immediately or full refund.
Please let us know what we can do for you.
Thank you for letting us know that.