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Paintscratch, Inc. (paintscratch.com) has 480 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Rob G.
Easy to find the correct paint match on the web site, color matches 2014 Mercedes C300. Package with paint, clear coat and rubbing compound made an easy process.
Response from Paintscratch, Inc.Oct 25, 2024
Thank you for the feedback! We’re glad to hear the site made it easy to find your match and that the kit worked well for your C300.
Judy J.
I got a scratch in my 2024 Kona, a month after buying it. I searched different websites for the exact color ( mirage green) yea, your company had it. I matches perfectly thank you
Response from Paintscratch, Inc.Oct 25, 2024
Thank you for sharing! We're happy we could help you find the perfect match for your 2024 Kona in Mirage Green. Glad it worked out!
Leon Z.
That’s perfect I have try other brands but not match and waste money now I get the right one I will be reorder
Response from Paintscratch, Inc.Oct 25, 2024
Thanks for letting us know! We’re thrilled you finally got the right match and that it worked well for you. Looking forward to helping with future orders!
Phillip E.
The paint I received was not the correct color code. Paintscratch does not have all paint chips for RV's and I understand this but they mixed a different paint code that matches the same model, different color. They don't see where they made the mistake even though it was well explained with photos. I thought they figured out the mistake and their emails were vague enough for me to believe that I had a new batch coming that might be correct. Over a week later I asked for the tracking and was informed they couldn't help without sending in a sample. This puts me behind on timeline and is not a solution from inconsistent emails and not specifically letting me know they could not help.
Response from Paintscratch, Inc.Oct 25, 2024
Thank you for your feedback. I’m sorry to hear about the issues with the color match and communication. We appreciate you sharing your experience, and we’ll use it to improve our processes and ensure clearer communication moving forward.
customer
Very happy with everything…from the quality of the product, to the ease of ordering, to the promptness of the shipping, to the clarity of the instructions…everything was great! Will use again if needed.
Response from Paintscratch, Inc.Oct 25, 2024
Thank you for the great feedback! We’re so glad to hear you had a smooth experience from start to finish and are happy with the product. Looking forward to helping again if you need us!
Raymond ..
This was my first and last time trying paintscratch.com. I was a one time customer trying to repair my bumper with their complete kit and everything worked fine except the actual paint can was faulty and wouldn't spray. I've sent a defect description twice with my invoice# and all I could get was a we're sorry. All I asked for was a replacement can of paint and still no answer. Thanks Paintscratch. You guys are the tops!! 👍
Response from Paintscratch, Inc.Oct 25, 2024
Thank you for sharing your experience. I’m sorry to hear about the issue with the spray can and the lack of response. Your feedback is important, and I’ll make sure it’s noted as we work to improve our customer support and product quality.
Candace
I followed the directions given and viola I can't even tell my door handle was even scratched.
Response from Paintscratch, Inc.Oct 25, 2024
Thank you for the review! We’re glad the directions helped and that the repair turned out seamless. Enjoy the refreshed look!
Alson C.
I appreciated the instructions and test card. The color matched perfectly.
Response from Paintscratch, Inc.Oct 25, 2024
Thank you for the feedback! We’re happy to hear the color matched perfectly and that the instructions and test card were helpful.
