PaintedautobodypartsReviews of paintedautobodyparts.com

I was sent the wrong fender. I ordered a replacement for my Lincoln MKC and received a fender for a Hyundai Tucson. I have sent countless emails and forms with ZERO response.

I would 100% NOT recommend anyone to buy from them, on Feb 18 of 2026 I placed an order and it said 5 to 10 business days for unpainted parts and 10 to 15 business days for unpainted so I chose the unpainted just so that it'll be here sooner, we'll by March 17 I still didn't have the part ( even though I was emailing them for updates how soon it'll be now till they ship it, without a response) so on March 17 I called them because the weren't responding to my email, and you all know how those businesses are, if you call them they don't pick up, so I left a voice mail saying do not ship the part its going to be to late, and sure enough they shipped it the next day (March 18)..I understand that it might be a few days later to ship some items, but over 19 business days is just ridiculous, so now I can spend money to send it back (because they of course don't cover that, even tho I let them know BEFORE they shipped it that I don't want it anymore) and just hope I'll get my money back..DO NOT BUY FROM THEM!!

I ordered the wrong part by mistake and I sent an Email but never heard back from them so after 2 weeks I called and they told me to fill out the form online which I did. I was told it will take 24 to 48 hours to hear back from them and after 4 business days I called and they told me to Email the claims department. still have not heard back from them please save yourself trouble and never purchase from this place.

Wish it could be zero stars cause that’s what I got zero results for 272.39 bent up fender that nobody wants to take accountability for I’m the only one at a loss just don’t purchase buyers beware

Horrible customer service. The part I received did not fit. I attempted to contact them 2 different ways, 2 different times and received ZERO response. It's extremely frustrating to not even get a, 'we received your issue and too bad', but instead nothing. DO NOT RECOMMEND.

I ordered a fender for 09 honda accord in October 2025. As of today Jan 20, 2026, I have still not gotten it. I sent multiple emails only to be told to check my tracking. Fender seems to be stuck in Texas since October 2025. I'm in Alabama. I got no help from Painted Auto Parts. Filed a claim to get a refund and haven't heard from anyone. I called today, Jan. 20 2026 to talk to customer service, and was told that they had shipped part and that's all they could do. They did nothing to help. I'm out of $243.73. Take my advice, STAY AS FAR AWAY FROM PAINTED AUTO PARTS 125 W. Fay Ave. Addison, IL 60101 AS POSSIBLE!!! The lowest rating showing is 1, but I give them a -10

ABSOLUTELY DO NOT USE THEM! I ordered a painted bumper for a 2023 Mazda MX-5. The bumper came in 3 shades off color, as well as the wrong flake color and flake size. It was HORRIBLE! When i called BEFORE i placed the order i was told that i could not buy extra paint for blending, but the bumper wouldf match perfectly or be repainted with a sample body panel. LIES!!!!! When i contacted them by phone, there was no response, but left a message. I emailed with no response. After two weeks, I threatened to do a chargeback. I got a response to fill out a claims form, which i did IMMEDIATELY! After again no response for a week i again threatened a chargeback and called and talked to Alex. Alex said they would have NO PROBLEM selling me a quart of paint to blend the bumper and to repaint it to match a sample. He asked that i send pictures. I sent pictures and have not heard from them since. 10 phone calls and 5 emails later, I did a chargeback! Absolutely GHOSTED me. NEVER USE CHicagoautobodyparts-dot-com/PaintedAutoparts-dot-com!!!!!

All the good reviews are perhaps a lie? I ordered a fender and paint job from them. They sent me a fender that was damaged during delivery,because it was packaging disqustingly. First, they started discussing a return, then a replacement. They even suggested I repair the fender myself. Then they stopped responding and blocked phone. I paid more than $400. Think carefully before ordering from this company.Perhaps you can spend this money elsewhere.