Paint by Canvas Reviews | Read Customer Reviews of paintbycanvas.com

Paint by CanvasReviews of paintbycanvas.com

3.8220 reviews
Painting & Paper
16192 Coastal Hwy, DE, Delaware

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Paint by Canvas

About Paint by Canvas

Paint by Canvas creates custom Paint by Numbers kits from customers’ own photos, as well as a wide selection of ready-made Paint by Numbers designs.Our custom kits allow customers to turn meaningful photos — such as family moments, pets, travel memories and special occasions — into paintings they can create themselves. Customers can choose from multiple canvas sizes, color options and framed or unframed formats.Each custom design is created from the image submitted with the order and converted into numbered painting areas with a matching set of acrylic paints. Our goal is to make painting approachable and enjoyable, whether you are an experienced painter or picking up a brush for the first time.In addition to custom kits, Paint by Canvas offers ready-made designs across a wide range of themes and styles, along with painting accessories.We serve customers internationally through paintbycanvas.com and provide customer support before and after purchase. If an issue arises with an order, our team reviews the individual case and works with the customer to find an appropriate solution.

Paint by Canvas (paintbycanvas.com) has 220 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: paintbycanvas.com
Website: paintbycanvas.com
Category: Painting & Paper
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Paint by Canvas reviews

Showing 58 reviews with 1 star · Clear filters

Matt C.
Dec 23, 2023
Promised everything, delivered nothing
Ordered on the 2nd of December as a Christmas gift and I was so excited to receive it. Ordered on the 2nd of Dec, got an email a few days later saying it'd been shipped. I chased them on the 15th as I still hadn't received it and the tracker they provided wasn't working and was assured it'd get here in time for Christmas. Chased them again and was told it wouldn't get here in time. No real apology and they can't tell me when I'll receive it. Really disappointing
Response from Paint by CanvasDec 25, 2023
Hello, As discussed in the email, unfortunately, the delivery has been delayed but is on its way. This should not have happened, and we sincerely apologize for the inconvenience.
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Iain F.
Dec 14, 2023
Didn't arrive and wasn't shipped
Ordered on 25th Nov, 20 days later still haven't received my order. Was promised that it was 'on the way to my property' but the supplier courier tracking says that they haven't received the item yet. Ordered as a Christmas present, I have no confidence that it will arrive. I wouldn't recommend this company. Edit: turns out after 20 days, they hadn't even shipped my order. Despite this, they are refusing to issue a refund. I am now having to claim via PayPal in the hope of getting my money back. Edit 2: as of 18th December, the tracking supplied still says that the item hasn't shipped and has been in this state since 25th November. Any claims below by this vendor that it has shipped or been delivered are false. Buyer beware. Edit 3: item was finally shipped and delivered 27 days after placing order. I still wouldn't recommend this company.
Response from Paint by CanvasDec 15, 2023
Dear Iain, Thank you for reaching out. We acknowledge the delay in your order, and we sincerely apologize for any inconvenience caused. According to the tracking information, your package has indeed been delivered. As mentioned in our previous email, there was a temporary issue during the shipping process that resulted in a momentary loss of tracking information. We understand the frustration this may have caused. Rest assured, your package is on its way to you, albeit delayed. It is in our records, and we are working to ensure its delivery before Christmas. We regret any confusion regarding the status of your shipment and appreciate your understanding. We understand the importance of timely deliveries, especially during the holiday season. We want to assure you that we are taking steps to prevent such incidents in the future. Once again, we apologize for any inconvenience caused, and we appreciate your patience. Wishing you a wonderful holiday season.
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