Paint by Canvas Reviews | Read Customer Reviews of paintbycanvas.com

Paint by CanvasReviews of paintbycanvas.com

3.8220 reviews
Painting & Paper
16192 Coastal Hwy, DE, Delaware

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Paint by Canvas

About Paint by Canvas

Paint by Canvas creates custom Paint by Numbers kits from customers’ own photos, as well as a wide selection of ready-made Paint by Numbers designs.Our custom kits allow customers to turn meaningful photos — such as family moments, pets, travel memories and special occasions — into paintings they can create themselves. Customers can choose from multiple canvas sizes, color options and framed or unframed formats.Each custom design is created from the image submitted with the order and converted into numbered painting areas with a matching set of acrylic paints. Our goal is to make painting approachable and enjoyable, whether you are an experienced painter or picking up a brush for the first time.In addition to custom kits, Paint by Canvas offers ready-made designs across a wide range of themes and styles, along with painting accessories.We serve customers internationally through paintbycanvas.com and provide customer support before and after purchase. If an issue arises with an order, our team reviews the individual case and works with the customer to find an appropriate solution.

Paint by Canvas (paintbycanvas.com) has 220 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: paintbycanvas.com
Website: paintbycanvas.com
Category: Painting & Paper
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Paint by Canvas reviews

Showing 58 reviews with 1 star · Clear filters

Mrs
Dec 23, 2025
Ordered canvas on Dec 1st
Ordered canvas on Dec 1st, still not received & not replied to my email & no notification it will be delayed. Christmas gift for my autistic son as he loves painting and no confidence I will receive it, let alone on time. If there are delays the basic courtesy is to notify your customers patiently waiting on their deliveries? Very disappointing
Response from Paint by CanvasDec 23, 2025
Hi, We’re very sorry for the frustration this has caused and for the disappointment around your order. We did send an email update to customers who ordered during that period, explaining that some **custom paint by number** orders were experiencing delays. It’s possible this message may have ended up in a spam or junk folder. We completely understand how upsetting this is, especially as it was intended as a Christmas gift, and we truly regret the worry this caused. Thank you for your feedback.
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Reese
Dec 22, 2025
Ditto on the previous 1 star posters
Ditto on the previous 1 star posters. Isn’t it fascinating that they have time to reply to negative reviews in a timely manner, but not respond to our emails? How many Christmas’s have to be spoiled before you step up and fix the problem? You should be overnighting our gifts and eating the costs. You have time. Make it right.
Response from Paint by CanvasDec 22, 2025
Hi, we’re sorry for the delay. As stated in our update, some custom orders were delayed because the order volume exceeded our capacity, and we’re truly sorry to everyone whose order went beyond the estimated delivery time. Please believe us—we’re doing everything we can to make sure every order reaches its recipient as soon as possible. Our production capacity was temporarily limited, which caused an unexpected backlog. Everything is now running normally, and all orders placed for Christmas delivery are on their way.
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Richard H.
Dec 22, 2025
Do not buy from these people …
Do not buy from these people as they will make excuses about deliveries and delays. I ordered my item on the 2nd of December and it still hasn’t arrived. They have failed their obligations and going through the process of claiming my money back. Someone special isn’t getting their present this year because of them.
Response from Paint by CanvasDec 22, 2025
Hi Richard, We’re genuinely sorry for the delay and for the disappointment this caused. We’re not here to make excuses. The volume of orders during that period exceeded our production capacity at the time, and we take full responsibility for that. We informed all customers whose orders were affected by delays. While many understood that mistakes can happen and be corrected, we fully recognize that this situation caused real frustration and disappointment for others — and we’re truly sorry for that. Thank you for sharing your experience.
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MJ
Dec 22, 2025
Awful customer service and still no delivery after over 20 days!!
Like many of the other customers I am still waiting on delivery of my item. In summary; poor experience, no communication, me constantly chasing with little indication of when I will receive my item, unanswered emails….it goes on. I ordered my canvas over 20 days ago and it’s highly unlikely it will be here for Christmas. If I had of know this I would have gone with another company!! It’s now too late to order a replacement, I did indicate the urgency of the order but no accountability or apology. They are quick to take your money and once they have it it’s radio silence! I would not recommend this company!! I felt compelled to edit my review in response to the below reply from the company. I’d like to reiterate at NO POINT was I informed of a delay to my order. To insist that I was is a complete fabrication of events and only further adds to my frustration with this company. They have commented on my review within two hours, yet are unable to answer my emails which are days old!!
Response from Paint by CanvasDec 22, 2025
Hi MJ, We’re truly sorry for the delay and for how frustrating this experience has been. We informed all customers whose orders were affected by delays, but we fully understand that this doesn’t remove the disappointment when timing matters — especially around Christmas. We’ve since been able to catch up on the majority of the estimated delivery delays. That said, we sincerely apologize to those customers whose delivery estimates for custom orders did not hold as expected. This is on us, and we take responsibility for it. Thank you for sharing your feedback — we genuinely regret the frustration this caused.
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Angus
Dec 22, 2025
Avoid at all costs!!!
Firstly they lied about how long it would take for delivery. Then they lied about where the parcel was. Then they failed to provide any meaningful tracking, and when I asked for tracking so I could decide what I was going to do for Xmas gifts, they simply ignored it. To make it worse, they then send out a mail saying "we messed up" to all of their customers that were not getting their gifts on time!!! All in all, their communication was appalling and their customer service shockingly bad. I would never order from this comany again and I would never recommend them to friends or family. 3 weeks after order and they still have no idea where my parcel is!!!
Response from Paint by CanvasDec 22, 2025
Hi Angus, We’re genuinely sorry that this experience left you feeling this way. We do want to clarify that we did not intentionally mislead or lie at any stage. Once it became clear that some custom-made orders were going to be delayed, we chose to communicate this openly and directly to affected customers. We felt that being transparent, even so close to Christmas, was the most honest and responsible thing to do rather than leaving people waiting without clear information. We completely understand that receiving such an update during the holiday period is upsetting, and we truly regret the disappointment this caused. While the situation was difficult, our intention was always to keep customers informed as soon as we had accurate information. Thank you for sharing your feedback — we take it seriously and are sorry this fell short of expectations.
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Mark W.
Dec 22, 2025
Did not fulfil expectations
Like many have said, I am sure the product is good, after all, I did my due diligence and checked Trust Pilot before ordering. Alas, I do not know for sure, as it is now 4 weeks since I ordered, it’s almost Christmas and it looks like my daughter is not going to get her Christmas present. “Disappointing” just doesn’t come close to describing this situation. Their stock answers point to a production problem and that shipping isn’t their responsibility. My main issue was why was I only told about this yesterday? If I had been told 2 weeks ago I could have gone to a competitor and got the present I wanted for my daughter through them. Their tracking website has not said there were any problems either. So they have given me no chance to save this Christmas present. Further more, it is a bit rich for them to say that special deliveries are working fine. Why is the ‘production problem’ not affecting those? Something doesn’t add up and this just falls short of what you would expect from an online company these days.
Response from Paint by CanvasDec 22, 2025
Hi Mark, Thank you for taking the time to share your feedback. We’re truly sorry that your order didn’t arrive in time — we understand how upsetting that is, especially when it was intended as a Christmas gift. There have unfortunately been delays with some custom orders during the Christmas period. Thank you again for your feedback — we’ll continue working to improve this experience.
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Tracy F.
Dec 22, 2025
Horrible experience
Horrible! Broken shipping promises, no responses. Ya can’t cancel when they can’t ship.
Response from Paint by CanvasDec 22, 2025
Hi Tracy, We’re really sorry that we let you down with the delivery timeframe — we know how frustrating it is when an order doesn’t arrive as expected. We take full responsibility for the delay. Thank you for sharing your feedback. We’ll do better.
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Andy
Dec 21, 2025
Just like all the other numerous…
Just like all the other numerous complaints. I order a custom picture for a surprise gift, with a guarantee to be here before Christmas. Paint by canvas thanks for nothing. Your solution give me 35% for next purchase. I want you ask yourself this question would you purchase from a company that took your money and did not provide a guarantee that they promised.
Response from Paint by CanvasDec 22, 2025
Hi there, We’re genuinely sorry for the disappointment. We understand how important this gift was, and how upsetting it is that it didn’t arrive in time for Christmas. For custom orders, we provide an estimated delivery window rather than a guaranteed date, since each piece is made to order from the customer’s photo. In your case that estimate didn’t hold, and that’s on us. We truly regret that the timeline fell short of your expectations. Thank you for sharing your feedback.
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