Paint by CanvasReviews of paintbycanvas.com

I ordered my “canvas” kit on 12/9/25 and have yet to receive anything. Today is 12/30. I contacted the seller and keep getting the run around. Before I purchased the item I asked if it was being shipped from China. I was told no they had distribution centers in the United States. Oddly enough the tracking said it went through customs so that’s lie number one (of many). I want my hard earned money refunded.

NOT WORTH IT! Waited 4 weeks for the gift, shocking customer service and when it finally arrived the numbers are so tiny a mouse would have difficulty painting it! Id send it back but cannot be bothered with the faff itll create! I bought 2 so definitely NOT worth the £80 i spent! AVOID

Ordered Dec 1st. and still have not received it. Now checked with the tracking and this is what USPS said: " The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse." SCAM! Now it is 1.7.26. Nothing. Nil. All I can say beware. It may not be a much money but it is the principle of the matter. No response from "Nil" for a refund. Now it is 1.28.26: 2 months from my last shipment and it has never arrived. Tried sending me a new shipment and its now 20 days late. It doesn't make sense unless this is a scam. I am glad I contacted my bank because I will fight to get my money back.

DO NOT USE THIS COMPANY. They are either a scam or so indifferent to their customers that they are unrepentant about lying to them. We ordered one of their kits because they promised delivery in time for Christmas, so long as you put your order in by a date early in December, the 4th, I think. The long lead time should have sounded warning bells, but we were too optimistic. The kit finally arrived this morning, the 29th! We complained to the company after Christmas and had a blithe and infuriating email back, saying that orders could not be cancelled or refunded but never mind because they were 'sure we'd love it when it arrives'. Well no, we do not love the trouble and expense we will now have to go to in order for the present to reach its recipient. There was no attempt to address our complaint, or acknowledge the shoddy performance of this company. The kit has of course travelled from China, extremely slowly and it seems the company has no control whatsoever over the delivery process. It would have had ample opportunity to warn me of its late arrival but obviously it suits them very well to be 'unable' to cancel an order because of their own failures. I will now review this company on every media platform I can find to warn other customers not to make the same mistake we did. Having received a reply from the company, below, I just want to reiterate that we did NOT get any communication from them to let us know our order would be late. We checked.

Placed an order on the 6th of December 25, On the 7th December I got an email saying that all my items had been shipped (WOW that’s a fast turnaround). On the 16th December I was concerned that the tracking provided was still awaiting instructions from paint by canvas and not showing that it had been shipped like they had told me it had.I emailed my concerns to various email addresses provided but got no reply from any of them so left a message on Facebook and was told to email them direct something that I’d already stated that I’d done. I managed to find an email for Niila and she told me my parcel was still on track. On 20th December my parcel showed up on the tracking as being in transit. On 24th December the tracking was still showing as being in transit so I emailed Niila as to how disappointed I was for not receiving my parcel in time for Christmas. I also left a polite message on Facebook and was promptly blocked from their site. On the 26th December I got a message from Niila saying that they were looking into why I still hadn’t received my parcel and would get back to me as soon as possible with some information as to where it was. 29th December and Iv still not heard anything about my Parcel, The Tracking number is still saying it’s in transit and not out for delivery yet. I’m very disappointed with this company if they had been honest and told me that my parcel had been delayed and there was a chance I might not receive this package for Christmas (OR RECEIVE IT AT ALL)I could have made other arrangements for the person I was buying this item for, instead they got an IOU For their present (VERY EMBARRASSING). At this point in time I would recommend that people Avoid this company as I still haven’t received my parcel or know of its whereabouts, The tracking provided is totally useless as you can’t contact them directly as you don’t know who is delivering your parcel. Should I receive my parcel in the next few days weeks years I will update my review and either state it has still not arrived or give an honest opinion of the product itself . Please Please Please Painting by Canvas don’t leave any excuses on this post you’ve had every chance to put this right but have chose not to I don’t want an apology or a discount for my next purchase as I won’t be using you again regardless.

If I could give a negative star review for this business I would. I ordered 2 Custom, 48 color kits on December 4 as Christmas gifts for out of town guest who would be staying in my home. I received a “thanks for the order” email from the owner, Nila, but there wasn’t an order number or receipt. A few days before Christmas I received what I prefer to call the “screw you” email letting me, and many others, know we probably won’t get our order for Christmas and they accept they failed everyone (unless you paid for express shipping), but they promise you will eventually get your order. The email goes on to say that they understand you may never trust them again, but if you do they will give you 35% off of a new order. I think if they were really sincere, they would have issued a partial refund. To add insult to injury, they have sent out marketing emails trying to upsell your unfulfilled order by buying sprays and sealers. What really was the kicker for me is when I looked at their Instagram page and they had a post about all their angry customers but how one of them sent a message saying people shouldn’t get upset about their failure and should instead remember the reason for the season. Personally, I found that a little offensive by trying to make it seem as all the people who have been put in a very disappointing and awkward position by not having the gifts they paid for should feel a sense of shame for not remembering that Christmas isn’t about gifts. I left a comment saying as much on their Instagram and explained those kits were gifts for out of town guest who wouldn’t be able to stay and wait for them as they had to leave for home. I also stated they failed to answer several email inquiries or provide me with an order number. They blocked me. None of their post have comments - no doubt they have been deleted and blocked too. I wish I had read the reviews better because I would have seen this is something they do every Christmas - take money for orders with a total lack of concern if they ever fulfill their obligation in time. It’s like a money grab. UPDATE: My response to owners response: As the saying goes, “Talk is cheap and actions speak louder than words” - especially when customer reviews show the same thing happened last Christmas 2024. If the owner, Nila, of Paint By Canvas, is genuinely remorseful by this epic failure, the least she could do, (and be more than willing to do), is to compensate me the extra $20-$30 in shipping charges I will incur by having to ship the two kits I ordered from VA to Savannah, GA and Washington, DC now that the recipients have left and gone home and it is now 11pm, 12/28 and I’m still waiting on my purchases that were not even received by the carrier until after 6pm on 12/22 - a full 18 days after I placed my order! 🤯I will be happy to provide dated USPS receipts as proof of the extra expense her business has caused me. That would certainly be a sincere and ethical effort towards making things right rather just telling all the people who have complained “sorry.” 😉 Another reviewer researched this company and found the orders ship from China, which makes Paint By Canvas just a middleman company, and would also explain the extreme delays. Nila says she believes in transparency. With that in mind, perhaps she should tell customers there may be extreme delays on their orders because they are shipping from China. This is also likely the reason they don’t sell on Amazon, because Amazon would not allow this type of thing from their sellers as it would degrade their reputation.

Terrible. 19 days and counting. No order. The vaguest tracking system ever. At least if they gave me tracking via fedex, ups, etc., I would be able to see where it even is! Instead it says absolutely nothing which is beginning to make me wonder if it is even shipped or coming? I guess I will be calling my credit card company after Christmas if Ive been scammed and ripped off. And 35% off next time as an “apology” doesn't cut it. Like someone said previously, make it right and express ship it to people. There will not be a next time! I never got the first time!

***** Beware of this company***** Check out other companies offering similar paint-by-number products. This company will do nothing but frustrate you and test your patience. Excuse after excuse. You’ll likely not get your product as promised. I see they are gaslighting people on Instagram and have now deleted all negative comments from hundreds of disgruntled customers, allowing only positive comments to be posted. I’m still waiting for my Christmas order to arrive and it’s December 23rd. It looks like I am among many who have been duped by this Company. I would encourage everyone to file a dispute with your credit card company to get a full refund. I intend to do this if my order does not arrive by Christmas. We need to hold this greedy, unethical company accountable. So, I just heard back from Trustpilot and learned that PaintbyCanvas tried to get my review taken down. Fortunately, with no success. Trustpilot decided to publish my review. We can always trust Trustpilot. So typical of this PaintbyCanvas to try and hide any negative reviews.. I also did some digging and found out that everything is manufactured and sent from China. This product is not created in the USA. Customers are at the mercy of China. I also dug up horrible reviews concerning the same delays from at least a year ago, proving that their excuses are just that, excuses. Apparently they use the cheapest way possible to ship from China, causing huge delays. Beware folks! Update… So it’s several days past Christmas and no delivery or word from this Company. They have also blocked me from their social media accounts. This is what they do if you leave any kind of negative comment. Check out their IG account.. Notice that the post comments are zero yet they appear to have several likes. Especially odd that you don’t see one negative comment yet Trustpilot is filled with disgruntled customers. Test this for yourselves. Write a negative comment and you’ll find yourself blocked. Unethical and hardly transparent. I’ve opened an investigation/ dispute with my credit card company. Next. I’ll be working on filing with the BBB. Look for another update soon. Important Update*** Good luck locating this company in the USA. They have no store front and the address they list in DE is a paper address only. It’s a business service address. Thousands of companies operating from overseas use this location as their official mailing address, even if their official owners live elsewhere. Shame on Niila for acting like this is an American based business/manufacturer with a proper American business address. This is a company with all goods manufactured and serviced in China. Is Niila living/working in China? Still waiting for my order. No response from this company, however they still have time to block every negative social media post. Very telling.