Realmente é ema excelente ferramenta de apoio aos profissionais de marketing digital
A IA gera excelentes páginas e anúncios em poucos segundos
Obrigado Jesse pelo excelente atendimento
Response from PagePilot.aiJun 19, 2024
Hi AnaRita! Thank you for your feedback. We're glad to hear you're finding our tool useful. I'll make sure to pass on your thanks to Jesse. :)
MS
Mohamed S.
Outstanding Customer Support from Jess .
I recently had an issue that needed resolution and was fortunate to be assisted by Jess from Pigepilot. She provided exceptional customer support, quickly addressing and solving my problem. Jess's professionalism and dedication truly stand out. Thank you, Jess, for your outstanding assistance!
Response from PagePilot.aiJun 12, 2024
Hi Mohamed! Thank you so much for your kind words! We're happy to hear that Jess was able to provide exceptional support and quickly resolve your issue. We'll make sure to pass on your appreciation to her—she'll be glad to hear it.
Thanks again for sharing your experience!
SM
Sean M.
Seem-less shopify integration
Seem-less shopify integration. Excellent tools to quickly run products using very professional design.
Response from PagePilot.aiJun 5, 2024
Thank you so much for your review! We're happy to hear that PagePilot has been working well for you. Your feedback means a lot to us!
SD
Sebastian D.
Great Satisfaciton
It builds beautiful websites, good ads and has much more features, which are very helpful!
Response from PagePilot.aiJun 5, 2024
Thank you so much for your review! If you ever need any help, feel free to reach out. We're always here for you! :)
CO
Catalin O.
Very easy to use
Very easy to use
Response from PagePilot.aiJun 5, 2024
Thank you for your review! If you need any help, we're just a message away. :)
LM
Luxeglowchic M.
Good for startup to save the time and efforts
Good for startup to save the time and efforts
Response from PagePilot.aiJun 5, 2024
We’re so grateful for your review! If you need any help at all, don’t hesitate to reach out. We’re always here to assist! :)
PC
pets C.
3 days free and lose your money
I went in to see the system and unfortunately it is not compatible with the theme of my store, after speaking several times with support, it is not compatible. However, my experience with the pilot was horrible. After the 3 free days in which I was still talking to support, the system automatically generated a paid subscription for a product that I was still trying to understand and resolving issues with support. And during that time I found out from Jess that they would be charging me a message for an incomplete product that was incompatible with my store, they didn't even give me the option to choose after 3 days, this is absolutely unacceptable. I even received an email saying that it is company policy. Where in the world we live in, do we have to look at the cancellation policy for a product that you are still testing and have not accepted any form of payment or monthly fee, annual fee whatsoever. At no point did I receive an email or a warning on my computer screen that the trial had ended and that if I wanted to continue from that moment on, I would need to make my choice of subscription, whether monthly or annually. This was the worst experience I've had with something online that wants to force me to pay for something that I didn't accept. Anyway, I hope you analyze this type of approach to the customer, because if tomorrow I decide to change the theme of my store I would never choose your terrible service. Thank you for the stress caused completely unnecessarily.
Response from PagePilot.aiMay 27, 2024
Hi there,
I'm sorry to hear about your experience with PagePilot. We understand how frustrating this situation must be for you.
First, we apologize for any inconvenience caused by the automatic subscription renewal. This is something we're not in control of, and as stated on our website, you have the 3-day trial to test all our features and you can simply cancel it anytime from your customer account if you navigate to Plans & Billing. Our intention is never to force customers into a subscription they do not want. As per our policy, subscriptions automatically renew after the free trial unless canceled by the customer, but we understand this wasn't communicated clearly enough in your case.
To address your concerns directly:
**Compatibility Issues**: We understand that the system was not compatible with your theme. Unfortunately, while we do our best to support as many themes as possible, there are some limitations with outdated Shopify themes. We always try to expand our compatibility and add new themes, but some of them lack the capability of adding new sections.
**Subscription Charges**: It appears there was a misunderstanding regarding the transition from the free trial to the paid subscription. We can send an email 24 hours before charging you so that you're aware that your trial period will end soon. That's a really good suggestion, by the way.
**Refund**: Jess has already processed a 90% refund for you. We understand that you were testing the product and you were not able to fully use it due to compatibility issues. I will ensure that our billing team processes the maximum possible refund for the inconvenience caused and cancels any further charges immediately.
Moving forward, we will enhance our communication about trial periods and auto-renewal to prevent such issues from recurring. We would also like to invite you to try our service again in the future if you consider changing your theme to one that's already integrated with us (we have over 90 themes integrated).
Thank you for your feedback, which helps us improve our service. If there’s anything else we can assist you with or if you have further questions, please feel free to reach out.
All the best,
Alex @ PagePilot.ai
