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PADI (padi.com) has 347 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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347 approved reviews, newest moderated first
Paola C.
It kept crashing and I had to start over and over
Response from PADISep 18, 2025
Dear Paola, We sincerely apologize for the issue you're experiencing with the PADI site and platform. We're committed to addressing your concerns. Please contact us directly at [email protected] with your contact information. Thank you in advance for the opportunity to assisting you. PADI Customer Relations Support Team
Simon B.
I am an advanced diver and I have lost my dive card. PADI can replace it with an electronic version at virtually no cost to themselves but charge £45! And to add insult to injury they mandate you make a charity donation of £10 on top of this without an option to decline. £55 for a replacement digital card is extortion - there is no other word for it.
Response from PADISep 18, 2025
Dear Simon, We appreciate your feedback. We're committed to addressing your concerns regarding replacement cards. Please contact us directly at [email protected] with your contact information. Thank you in advance for the opportunity to assisting you. PADI Customer Relations Support Team
Miss X.
Website is a desaster, Login fails lot of time, shop changed selction during process
Response from PADISep 18, 2025
Dear Miss X, We sincerely apologize for the issue you're experiencing with login. We're committed to addressing your concerns. Please contact us directly at [email protected] with your contact information. Thank you in advance for the opportunity to assisting you. PADI Customer Relations Support Team
Mohamed M.
After more then 22 years working in diving with padi !I will cross over to SDI ! The padi organisation been sold many times but this gready ripping off new system is the worst ever!! 1000s of people working in Bristol for nothing!! They are employed by them friends and family to don't do nothing and get paid from our renual money!!! And no Service provided at all ! Iam almost course director..I paid alot of money to padi ...my advice to new instructors go out of this padi system ...cheaper and better for your carrier..
Response from PADISep 18, 2025
Dear Mohamed. I am very sorry to hear of your experiencing with PADI. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at [email protected] and providing your direct contact information so we may assist you. Thank you in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team
Terry P.
[13 Mar 2025] I was asked to send my concerns directly to customerservices @ padi.com. It's not a legitimate email address. My email bounced back. [12 Mar 2025] My physical card was issued in 2008 and details are fading. Now PADI want their certified divers to pay $48 USD to digitise their physical card to an e-card. It's exploitative and monopolistic pricing. I've already paid my dues, and a fee mind you, to PADI to be a certified advanced diver more than 17 years ago. In an increasingly digital world, why does PADI find it acceptable to exploit divers just to digitize their physical certifications? Academic institutions don’t charge for digital certifications, so why would PADI think it's reasonable to charge $48 USD for one? It's 2025. Yet PADI customer agents are suggesting that I should carry an old faded card around if I do not agree with the fee. There are many ways to generate profit. But to exploit your certified divers for digitising their certification? Shame on you, PADI.
Response from PADIMar 13, 2025
Dear Terry Peh. I am very sorry to hear about the concern regarding fees for PADI Certification Replacement Cards. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at [email protected] and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team
Joseph J.
Awful awful web site! eLearning platform is a joke Site is always down! The web master should be fired Great job PADI - you cheap skates get what you pay for And screw you for taking up so much of my time waiting for pages to load on your worthless site!
Response from PADIMar 4, 2025
Dear Joseph Jasmin. I am very sorry to hear that you are experiencing an issue with PADI Site. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at [email protected] and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team
Sientiah
Clear interesting safe instruction from a professional patient instructor, make me can't wait to go diving as often as possible
Response from PADISep 18, 2025
Thank you for bringing your experience to our attention. We value your feedback. Please email the details of your experience directly to our Quality Management team at [email protected] to acknowledge our instructor. Thank you again for your feedback.
Brie
Wayan was extremely supportive and patient. When I felt nervous or anxious he was calm and gave me space to try things till I felt more confident and comfortable. Wayan was professional and througher with demonstrating and providing information about equipment set up. If I could give 6 🌟 to Wayan I would. Thankyou for helping me do my OWD certification.
Response from PADISep 18, 2025
Thank you for bringing your experience with Wayan. We value your feedback. Please email the details of your experience directly to our Quality Management team at [email protected] to acknowledge our instructor. Thank you again for your feedback.