Become a scuba diver! Visit PADI.com to find a dive shop or dive resort and learn to scuba dive with PADI scuba diving experts who will guide you through scuba lessons anywhere in the world.
PADI (padi.com) has 347 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
padi.com
Website
padi.com
Category
Extreme Sports
Location
Rancho Santa Margarita, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 80% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Dear んぽ, We're delighted to hear that you had a great experience with the online course. If you have any further comments or suggestions, please don't hesitate to reach out to us at [email protected]. We look forward to assisting you in the future.
GA
gau
Factory camp with e-learning grind
The good: the restaurant has a lot of choice, well cooked.
The resort is nice, with cool cats
The cleaning staff is great.
The water glass bottles in the bedroom.
Located in the lively part of the island, next to a 7/11 with cool kids around.
The staff on the boat is helpful, the scuba trainers from France and Holland are nice.
The Thai scuba, trainer tried his best to show us the nice spots and fish. His drawings and board explanations were very clear and neat.
The bad:
It's a factory camp
I could hear live and dj music in my bedroom.
They gave me a bedroom next to the main road, very noisy on first night.
Then, the receptionist gave me a quieter room afterwards.
For an extra night, they said it would be 400 baht of extra, it turned out to be a 2000 baht extra, I refused.
They gave me a single bedroom for 1000 baht with no fridge, the curtains were too thin and light.
The theory of the padi program is long, and given last minute, It could be given a week before the arrival day, like it happened to me with ssi in Australia.
Scuba dive e-training turned to a grind. I had to skip and rush the theory due to bad time frame.
The boat took us to the same locations.
I had a skin issue after the swimming pool exercise due to either pool water or swimsuit.
The scuba masks were too small, it hurt and I had water coming in.
The regulator let water coming in my mouth during the dive.
There was no soap in the 2 boat's toilet.
Our teacher looked frowned under water and could have recap the steps during some skills exercises in the sea.
Response from PADISep 18, 2025
Dear Gau, I am very sorry to hear of your experience while taking the course to be certified. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at [email protected] and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team
CC
CC
A great method to learn about diving, but flawed
The course is well written, easy to follow, structured and the videos help a lot. The numerous diagrams and examples are great and also help to undertand.
However, a relative of mine encountered a problem at the end of the PADI Open Diver final test : he finished it, with a score of 94%, and accepted the terms and conditions (to sum it up, he did everything to validate the exam), and then the exam never was validated and even considered "false" and he had to retake it. In conclusion, it is really easy for your internet conection to falter so making it so the exam is 0% is just wrong, and unfair. Even more when you only have 2 chances before having to pay again to retake it. You should change that. Yes, it could be "to cheat" but most of the time it is unfair.
Response from PADIAug 12, 2025
Hello, Thank you very much for your review and feedback. We are sorry to hear about the issue your relative experienced. We would love the opportunity to address the concerns and hopefully provide a resolution. Please contact us directly at [email protected] so we could assist further. Thank you in advance for the opportunity to assist. Looking forward to hearing from you. Sincerely, PADI Customer Relations Support Team
SG
Sylwia G.
Amazing Team
Amazing, passionate and very profesional Team. I love their individual approach and care. Very good location and equipment.
Response from PADISep 18, 2025
Dear Sylvia, Thank you for bringing your experience to our attention. We value your feedback, Please email the details of your experience directly to our Quality Management team at [email protected] to acknowledge our instructor. Thank you for your cooperation. PADI Customer Relations Support Team
CO
Consumer
Great place to learn and dive
Great place to learn and dive
Response from PADISep 18, 2025
Dear Consumer, Thank you for your optimistic feedback! We're delighted to hear that you had a great time. If you have any further comments or suggestions, please don't hesitate to reach out to us at [email protected]. Thank you for choosing PADI. We look forward to continuing to serve you in the future. Sincerely, PADI Customer Relations Support Team
LA
Langa
The course was very good and informative
The course was very good and informative. For the videos also made it very clear and easy to understand.
Response from PADIAug 2, 2025
Hello,
Thank you very much for your feedback.
We are happy to hear you have enjoyed your PADI Certification course.
Sincerely,
您好建良,
非常感謝你抽出時間撰寫評論並分享你開心的經歷。
我們很高興你喜歡PADI的潛水課程。我們希望聽取你分享更多課程體驗,並希望能夠為你的PADI教練提供認可。請透過 [email protected] 與我們聯繫並提供你的聯絡資訊。
期待收到你的回覆。
此致,
PADI Customer Relations Support Team
DD
Daphne DeanPei L.
Good compliment for my diving instructor
I had an amazing experience with my diving instructor, Chong Amita! He is incredibly responsible, highly knowledgeable, and very experienced. His teaching style is clear, detailed, and easy to understand, which made me feel safe and confident underwater. He even helped me when I got lost and made sure I was okay! I really appreciate his dedication and care. I’m very satisfied and truly enjoyed learning from him. Highly recommended!
Response from PADISep 18, 2025
Dear Daphne, Thank you for your positive feedback! We're delighted to hear that you had a great experience. If you have any further comments or suggestions, please don't hesitate to reach out to us at [email protected]. Thank you for choosing PADI. We look forward to continuing to serve you in the future. PADI Customer Relations Support Team