Padel USAAbout Padel USA Padel USA is the leading destination for padel equipment in the USA. Padel USA collaborates with the best padel brands like Adidas, Babolat, Head, Nox, Wilson and delivers fast, reliable service and quality gear tailored for every padel player. Shop Now Get Help Contact Us Help Center © 2024 Padel USA | padelusa.com
Padel USA (padelusa.com) has 162 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Equipment & Associations · Panorama City, California
Excellent
Equipment & Associations · Seattle, Washington
Excellent
Equipment & Associations · Moscow, Idaho
Excellent
Equipment & Associations · Torrance, California
Excellent
Showing 139 reviews with 5 stars · Clear filters
Santiago S.
Quality products at the right price; fast delivery.
Response from Padel USAJun 4, 2025
Hi Santiago! Thank you for your wonderful feedback! Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. Your happiness is our top priority 🙏 Have a nice day, Padel USA Team
Arturo C.
Padel Store: Responsive and Improved Customer Service My initial experience with Padel Store involved delayed delivery and unhelpful AI support. However, I'm updating my review due to their exceptional response. Sam from Padel Store proactively addressed my concerns. They explained the delivery timeline and, critically, confirmed they've deactivated AI for email support, focusing it on live chat for immediate help. This direct action shows they truly value customer feedback and are committed to improvement. Their swift, decisive changes to improve customer experience are highly commendable. This level of responsiveness has significantly improved my perception of Padel Store. I appreciate their dedication and would now consider them for future purchases." I recently ordered an item from Padel Store and unfortunately, my experience was far from satisfactory. The delivery was significantly delayed without any clear communication or updates. When I tried to reach out to customer service for assistance, I was met with an automated AI response that didn’t address my concerns or offer any real help. As a paying customer, I expected timely delivery and at least a basic level of human support when issues arise. This experience has left me frustrated and disappointed. I hope the store takes this feedback seriously and improves both their logistics and customer service processes.
Response from Padel USAMay 12, 2025
Hi Arturo, Thank you for your honest review. However, upon checking on your order. It appears that your order was delivered on time since you only purchased standard shipping with 3-5 business days delivery time. You purchased your order on April 29 2:27PM. Your order was picked up on April 30 by the courier. Couriers do not ship on weekend, thus, your order was delivered on May 6, Tuesday. A total of four (4) business days. For our AI agent, I see that you only sent one (1) email. You can request our AI agent to speak to a live agent if the response of the AI agent is irrelevant. Please do not hesitate to contact us if you need anything, we are always happy to help. Best, Padel USA
David S.
I had a great customer experience with this company. I ordered two items separately on a weekend and later realized that I could have had free shipping on both had I combined them. Responding to my message on Monday, the company pulled and combined the orders, giving me free shipping. I love my new racquet!
Response from Padel USAMay 29, 2025
Hi David, Thank you for your wonderful feedback! Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. Your happiness is our top priority 🙏 Have a nice day, Padel USA Team
Tim S.
Great customer service!
Response from Padel USAMay 29, 2025
Hi Tim, Thank you for your wonderful feedback! Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. Your happiness is our top priority 🙏 Have a nice day, Padel USA Team
Jony B.
No problem ! Excelente servicio la pala llegó antes de tiempo y en perfecta condición gracias
Response from Padel USAMay 6, 2025
Hi Jony, Thank you for your wonderful feedback! Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. Your happiness is our top priority 🙏 Have a nice day, Padel USA Team
Carlos C.
Amazing!! They helped me with everything. Perfect service! 100% recommend
Response from Padel USAMay 1, 2025
Hi Carlos, Thank you for your wonderful feedback! Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. Your happiness is our top priority 🙏 Have a nice day, Padel USA Team
KENNY M.
Very good guys!
Response from Padel USAApr 21, 2025
Hi Kenny, Thank you for your wonderful feedback! Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. Your happiness is our top priority 🙏 Have a nice day, Padel USA Team
Hector Reyes E.
Fast delivery, good price, good quality
Response from Padel USAApr 21, 2025
Hi Hector, Thank you for your wonderful feedback! Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. Your happiness is our top priority 🙏 Have a nice day, Padel USA Team