Padel USA Reviews | Read Customer Reviews of padelusa.com

Padel USA Reviews | Read Customer Reviews of padelusa.com

Padel USA reviews

Showing 14 reviews with 1 star · Clear filters

Andres A.
Feb 7, 2024
Terrible experience shopping at…
Terrible experience shopping at Padelusa.com They don't ship the products and then look for excuses trying to blame customers for their mistakes. Very bad customer service. After 20 years playing padel, it is the worst company I have ever ordered anything from. I will not work with them again.
Response from Padel USAMar 1, 2024
We would like to apologize for your recent experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We have been in contact with you and offered to resolve the issue. We value our customers' opinions and would like to thank you for bringing this to our attention. Don't hesitate to get in touch with us - we're here to help! Sincerely, Customer Satisfaction Team
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Raul H.
Jan 30, 2024
A joke
A joke! Store was not updated with the right information so I had to lose money and time because of this.
Response from Padel USAMar 1, 2024
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our product/service. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We are doing our best to make sure that our shop and products are updated. We value our customers' opinions and would like to thank you for bringing this to our attention. Don't hesitate to get in touch with us - we're here to help! Sincerely, Customer Satisfaction Team
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David W.
Nov 17, 2023
Didn’t get one of my items ordered and…
Didn’t get one of my items ordered and still don’t have answers 2.5 weeks later.
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EDUARDO O.
Nov 4, 2023
I had a super bad experience with this…
I had a super bad experience with this company PADEL USA. I placed an order for 2 rackets and other things on OCTOBER 29, 2023, my order had to have arrived today NOVEMBER 03, 2023 and it did not arrive, I contacted them because my order did not arrive and they gave me many excuses that My card was declined and then UPS did not work on the weekend, and then my order was not ready and after several emails the only solution is a refund, I did tell them that I do not want a refund, I want what I bought from them I sent a screenshot with my order number, I told them to call me by phone and nothing, they don't even want to solve the problem. If you have a company, be serious and be responsible with your clients, because your clients have a job, you have money, you have a house and what to eat so I hope you are more friendly with your clients padel usa they made me cancel 2 games because of you who don't do your job well job.
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Richard M.
Jun 5, 2023
Nothing in the package when it arrived
The package was cut at the bottom. The contents were not in the package.
Response from Padel USAJun 13, 2023
Dear Richard, We sincerely apologize for the issue you experienced with your recent order. It appears the package containing the Bullpadel Frame Protector accessory you ordered was damaged during transit, causing it to be lost. Please rest assured that our customers' satisfaction is our top priority, and we take such incidents very seriously. Upon seeing your review, we have made five attempts to contact you to resolve this situation. We understand how frustrating it must be to receive a damaged and empty package, and we are eager to rectify this for you. If our previous emails haven't reached you, could you please reach out to us directly? We would appreciate the opportunity to investigate this matter further and offer you a suitable solution, such as a replacement or full refund. Please accept our deepest apologies for any inconvenience caused. We are committed to improving our service to prevent such issues from recurring in the future. Thank you for bringing this to our attention. We look forward to resolving this issue to your satisfaction. Best, Padel USA Team
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Sergio Gastón M.
Jan 27, 2022
Recibí la pala en condiciones que no…
Recibí la pala en condiciones que no eran las esperadas, me siento muy decepcionado, no recomiendo comprar en esta tienda.
Response from Padel USAFeb 8, 2022
Hola Sergio, Gracias por tu mensaje, antes que nada nos gustaría disculparnos que no hayas tenido la experiencia deseada, nos hemos contactado contigo varias veces por correo electrónico para poder ofrecerte diferentes soluciones para tu satisfacción pero no hemos recibido respuesta de usted, no dude en volver a nosotros y estaremos encantados de ayudarle
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