Steph
Should have just planned our own trip
I was so excited to book a surprise anniversary trip with Pack Up + Go, expecting a personalized and thoughtful experience. Unfortunately, our trip felt generic and lacked the attention to detail we had hoped for. Many details were incorrect, like being told we had to pay for checked bags when we didn’t and being given a flight that arrived late in the day, even though an earlier direct flight was available (for the same price) Despite emphasizing relaxation and a good view, our hotel overlooked gas station construction, and the activities chosen didn’t match our interests. The hotel restaurant was closed for renovations, and our anniversary wasn’t acknowledged by the hotel or restaurants—something Pack Up + Go claims to arrange. The activities chosen for us weren’t at all customized to what we picked in the pre-travel survey and the trip truly felt like it was planned for someone else. Ultimately, we made the best of our trip, but it didn’t reflect the level of care Pack Up + Go advertises. I love the concept, but the execution fell short, and I wouldn’t book with them again considering I reached out to them expressing my concerns and was not met with any solution but instead just told hopefully they can meet my expectations next time.
Response from Pack Up + GoMar 1, 2025
We’re sorry to hear that your trip didn’t meet your expectations, especially for such a special occasion. We truly appreciate your feedback and understand how important personalization is to the experience. We’ve already been in touch with you via email and welcome the opportunity to continue the conversation if you’d like to discuss anything further!




