We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
packupgo.com
Website
packupgo.com
Category
Activities & Tours
Location
Pittsburgh, Pennsylvania
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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The excitement of the mystery trip was amazing! Not having to plan or be the travel agent myself was great!
We had dinners planned for every night and 3 activities leaving us plenty of time to tour around in the day. We were able to change a few of our dinner plans to lunches to accommodate some activities we planned ourselves. It was so easy.
Response from Pack Up + GoJul 22, 2025
We're so glad to hear you felt the trip was balanced between pre-planned activities + time to explore on your own, that's our ideal scenario! We love to hear the thrill of the mystery was as exciting to you as it is to us! Thank you for sharing your feedback about your trip!
MA
Madison
WE LOVED OUR TRIP!
What I love about Pack Up + Go is that it gets you out of your comfort zone, unintentionally. This last trip, I would have never picked Brown County Indiana as a go to vacation spot. I would have never tried Ziplining for my activity. Also, if you're conservative with your money like I am, it is so much easier to give someone your money to spend than it is doing it on your own. This was my 3rd trip and I will be doing it again.
Response from Pack Up + GoJul 22, 2025
We're so happy to keep having these adventures with you! The mystery can definitely bring you to unexpected places doing unexpected activities! We can't wait to plan for you again in the future!
KA
Kathleen
Philadelphia for the 4th of July Holiday
A few nights in Philadelphia over the 4th of July holiday was my surprise trip planned entirely by Pack Up + Go. The best place to celebrate the history of our forefathers. The Kimpton Monoco hotel in Old City was very comfortable, and within walking distance to so many historical sites. I had my first Philly cheesesteak sandwich, and a slice of tomato pie on the walking City Food Tour.
I first reached out to Pack Up + Go in March. The customer service was outstanding right through the end of my trip. I will definitely have them plan another trip for me.
Response from Pack Up + GoJul 20, 2025
A 4th of July well spent it sounds like! :) What better way to celebrate than being in one of our countries most influential cities! History aside, Philly is just a gem with so many things to offer! We're so glad you enjoyed your food tour and got to experience Philly like a local! It sounds like our customer service team exceeded your expectations as well :) We like to pride ourselves on our 24/7 traveler support team. If you ever need to contact us pre, mid, or post trip, you can be sure our customer service team will be there to support you! :) We can't wait to plan another trip for you!
AD
Anthony D.
Not a good value for the money
Hi Pack Up + Go Team,
I want to start by saying you did a fantastic job building suspense and delivering a polished, professional trip packet. Unfortunately, that’s where the excitement ended for us.
We had a $1,700 budget for a 3-night, 4-day kid-free getaway with hopes for a moderate outdoor adventure and close dining options due to unpredictable weather. Instead, we ended up underwhelmed by both the accommodations and the activities.
First issue: most key emails went to spam because they came from a new address—not ideal for a surprise trip. I only found them by chance the night before we left.
Our destination was Charlottesville, VA, and our hotel—while well-intentioned—felt more like staying at a grandparent’s B&B than a romantic escape. The bed creaked, the décor was dated, and privacy was limited. Not exactly ideal for a much-needed couple’s retreat.
The activities—while nice in theory—fell flat. The kayak trip was short and uninspiring, the show cave tour was pleasant but far from adventurous, and Skyline Drive, while scenic, was a passive experience. No real "moderate adventure" to be found.
Meals were pre-reserved, but none included in the budget. Our hotel hosts actually suggested better dining options than what was planned for us. We appreciated the first night’s spot, but nothing stood out enough to justify the cost.
Unfortunately, I now have to go back and tell them that while I was away I had a Sl$ttyRed Head followed by a Buttery Nipple and a Tongue in the Pants followed by an oatmeal cookie. Sounds like a raunchy exciting and raucous 1st night, except they are all alcoholic drinks. I don’t usually drink, but I was bored to tears and couldn’t make my own excitement bc of the damned squeaky bed
After calculating expenses, we estimate only about $1,050 of the $1,700 went toward our actual experience—leaving a 38% cut for PU&G, assuming no discounts. That stings, especially given we’ve purchased around $2,500 in gift certificates over the years and spoken highly of you to friends and coworkers.
In short, we loved the concept and the anticipation, but the execution didn’t deliver on value or experience. We expected a bit more excitement, some thoughtful adventure, and a setting that encouraged connection—not a squeaky bed in a house full of retirees.
Sadly, I can’t recommend PU&G based on this experience. I hope this feedback is helpful in refining future trips for others.
Best,
Anthony & Melanie Damiano
Response from Pack Up + GoJul 18, 2025
Hi Anthony. I'm so sorry you felt unsupported and underwhelmed with your trip. We would love to clear some things up for you, we're happy to share your budget breakdown with itemized costs on how your budget was allocated. With that, Pack Up + Go does take a service fee from a traveler's trip budget however that fee is always 25% or less, depending on the trip! I'm so sorry you were disappointed with your activities as well. Our trip planners do their best to use your pre-trip survey preferences to plan a personalized trip for you so we'd love to discuss in more detail where we might have feel flat. Feel free to send us an email to [email protected] + we'd be more than happy to set up a time to chat. We want our travelers feeling heard + supported, even after they've returned from their trip and we are more than willing to be transparent!
NI
Nikki
Easygoing Outdoor Roadtrip
Booked an easygoing outdoor road trip and loved our beautiful surprise location! Pack up & Go booked a guided hike for us and a hotel in a great spot with walking access to most attractions. Something I thought was strange was that we noted we were vegan and both locations on our road trip had great vegan spots but not one was recommended in our itinerary. We changed a dinner reservation made by the company for Italian food- (which is a notoriously difficult cuisine to work with for dietary restrictions) for a great local plant based spot walking distance from our hotel. Normally I wouldn’t complain but it was so easy to look up vegan spots it seemed like a company oversight.
Response from Pack Up + GoJul 18, 2025
We're so sorry for the confusion and oversight here! While we're so happy to hear that you loved your surprise destination and activities, we apologize again for the inconvenience of being booked at an Italian restaurant that didn't adhere to your dietary needs. Our trip planners use your Pre-Trip survey response to curate a personalized trip for you and typically are extremely detail oriented when it comes to dietary restrictions. Our 24/7 customer service team is always available to help cancel and rebook anything that's been booked for you itinerary wise so you can focus on the memories instead of the scheduling. Always feel free to let them know if issues arise on your trip + they'd be happy to rectify! I'm glad you found another great spot for dinner, and we apologize again for any frustrations this may have caused!
LA
Laura
Trip to Philly
Our pack up and go trip sent us to Philadelphia and I have to say we had an amazing experience. Our travel packet gave us really good information for our trip and it made it really straightforward with what we wanted to do. The hotel was great and having the uber voucher came in handy when we got tired from walking. We didn’t have to worry about what we were going to have for dinner since there were already reservations put in place. All the paid activities were perfect for us as well. Everything about this trip was so well planned so we were never stressed about planning what we were going to do. Thanks pack up and go for such a well thought out trip! It was everything we wanted and more!!
Response from Pack Up + GoJul 17, 2025
Thank you so much for the wonderful review! Our whole goal is to take care of the details so you can simply relax + enjoy, and we’re so happy that’s how it went for you. Philly is our hometown, so it’s extra special to hear you loved it as much as we do!
KA
Karen
Wonderful!
Our trip was a surprise- we opened our envelope at the airport. It was well organized and planned out. We had a ball in Philadelphia- over the 4th of July!!! What a great place and time to celebrate our anniversary and learn about our historic roots. Our hotel was within walking distance to almost all attractions. And we were able to take in a Philly’s game. We could not have been happier with our mystery trip!!
Response from Pack Up + GoJul 15, 2025
Can you think of a more patriotic way to celebrate the 4th of July then celebrating it in Philadelphia of all cities! Philly is such a wonderful destination with so much to offer because it has everything! History, relaxation, excitement! We're so glad you had such a great time on your trip + that we were able to be apart of such incredible memories :) Where should we send you for your next anniversary?! :)
KA
Karen
12/10
Knocked it out of the park once again! Location, activities, food. All just wonderful!!
Response from Pack Up + GoJul 15, 2025
It's so amazing to hear that you had such a great time on your trip! It sounds like your trip planners hit the ball out of the park with your itinerary! Are you ready to be a seasoned Pack Up + Go traveler? :) Let's plan another for you!