Susan
3rd Times A Charm????
We have scheduled a Pack Up & Go trip for our anniversary for the past 3 years. Up until this last trip, every experience had been amazing and we looked forward to this years surprise. Unfortunately our trip was a bit stressed because the events scheduled on the day of our actual anniversary were rescheduled with out any notice so we ended up missing it. I don't know about many of you but I don't tend to check my email while on vacation. We went by what was scheduled in our packet. It would have been nice to have a phone call prior to the changed event so that we would not have missed it. The event company couldn't reach me directly since the only phone number they had on the reservation was for Pack Up & Go and they received no response. Luckily, I receive a partial refund. Other than this mishap our vacation was very relaxing and we got to visit a great place that we are eager to go back to.
Response from Pack Up + GoApr 16, 2026
I'm so sorry you felt your 3rd trip with us didn't meet expectations. Typically if there are schedule changes to your itinerary after your envelope has been sent out, we will add multiple reminders in our week lead up to departure emails to check your Day of Departure email for the most updated itinerary. We'd love to discuss more in detail your experience. Be on the lookout for an email from us to go more in depth!




