Stephan
Great experience overall, would recommend.
Great website with enticing packs to open, most of all, the support staff is very friendly and helpfull to assist you with any issues you might encounter. Shoutout to Kieran and Diego!

PackDraw is a leading US-based platform redefining the world of Gamified Shopping. We offer an exciting way to win real-world items—ranging from designer sneakers and luxury watches to high-end apparel, tech, and even cars—through our digital pack experience. Every item can be shipped directly to your door or instantly withdrawn in your favorite cryptocurrency. Backed by a trusted and growing community of over 300,000 users, we’ve facilitated more than $220 million in crypto withdrawals and $2.8 million in physical products. With a strong reputation and an engaged community behind us, the only question is: What will you unpack today?
PackDraw (packdraw.com) has 451 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Stephan
Great website with enticing packs to open, most of all, the support staff is very friendly and helpfull to assist you with any issues you might encounter. Shoutout to Kieran and Diego!
OG A.
Dear PackDraw Support Team, Thank you for your reply. However, I must reiterate that referring me to your internal “policies” does not exempt you from compliance with German law. Under the German State Treaty on Gambling (GlüStV 2021), platforms offering games of chance for monetary stakes without a valid German license are considered to be operating illegally. In such cases, user agreements and platform policies are legally void and do not provide protection from regulatory or civil consequences. I have already sent a detailed email to your support address, as requested, but I have not received any response to date. For your reference, my PackDraw user ID is: cm83y864p00q1l80losg7xff3. I urge you to review my case and proceed with a full refund of the amount paid. If no satisfactory resolution is provided, I will be filing a formal complaint with the German gambling regulator (GGL) and considering further legal steps, including action through my payment provider and civil recovery under § 812 BGB (unjust enrichment) and § 134 BGB (nullity of illegal contracts). I remain open to resolving this matter amicably, but I expect a prompt and lawful response. Sincerely, Amah
Response from PackDrawAug 9, 2025
Thanks for your follow-up. We acknowledge your request to have your account closed and can confirm this has been noted by our team. While we cannot comment on jurisdiction-specific interpretations of gambling law, we want to assure you that PackDraw operates within the regulations applicable to our platform and is committed to providing a fair, transparent, and secure environment. Your case has been escalated internally using the account ID provided, and our team will follow up directly via email to complete any final steps regarding account closure and to address any outstanding matters. Should you have further questions or documentation to share, please reply to our support email so we can ensure a prompt resolution.
Pyrex P.
Hey my username is Pens and Kieran helped me. He is unbelievable!
Furiousbob
Packdraw never fails to take care of their customers. Immediate responses, quick action, anyone who doubts this site is dumb. Literally the best case site out there! Shoutout to Doomy and Salma
Garret M.
Salma is one of the best support agents on the site. Very quick to respond and over all an asset to the packdraw team and community, I been down on my luck lately on the site and have lost a lot but over all it’s gambling. I wish the probability fairness code had a way to verify number outcomes and don’t seem like it avoids noice collision but over all great site can’t wait to see were it’s at in the next few years - Fosterchild99
Harry B.
Most rigged place, Deals(upgrades) most rigged out of every irl site Same with battles, Go play elsewhere its not worth it here After packdraws reply Let me elaborate With the constant site changes no game feels safe. Plus your not allowed to open your own packs even though you said here on trustpilot that you can Quote from your support (Profile image for Florence Florence • 4w ago You shouldn't open your own cases in order to exploit the system because this is against the TOS and can cause penalties in your account.) lorence • 4w ago When I say "normal" user I mean users that are not streamers. Florence • 4w ago should be able to open my own back and gain 3% or whatever i set MrRetard • 4w ago Profile image for Florence Florence • 4w ago You shouldn't open your own case. Just stay safe and Do not Gamble here
Response from PackDrawJun 25, 2025
Thank you for your feedback. We’re sorry to hear that your experience hasn’t met expectations. While outcomes may vary, all PackDraw products operate using a provably fair system built on the EOS blockchain, which ensures every result is secure, transparent, and verifiable. Regarding your updated comments: users are absolutely welcome to create and promote their own community packs. However, our system is designed to prevent users from earning commission on their own openings, as this could be exploited and would violate the integrity of our platform. Additionally, commission is not generated from streamer openings to ensure that affiliate earnings reflect genuine third-party engagement, not promotional activity. These policies are in place to maintain fairness for all users, and our team is always available to clarify any part of the system. We also encourage exploring the wide variety of available packs or creating one that suits your preferences directly. If you have further questions or concerns, our 24/7 support team is here to help.
Hehe S.
W Packdraw, Streamer didnt pay out LB winnings, PD Support handled it like professionals. After around 24hr. i got compensated with site balance by the management. <3
Brian B.
Good thanks for your help