packandloadservices.comReviews of packandloadservices.com

First, paying $600+ for 45 minutes of loading and $500 for 20 minutes of unloading is very expensive. Loading too fast and not being careful, especially with a fragile cabinet, resulted in considerable damage when received at destination. Secondly, getting a refund on unused paper pads was frustrating. Lance and Christine promised my refund would be credited to the card in 3 to 5 business days. It took multiple phone calls and nearly three weeks for it to finally show up. NOT good customer service!!! Thirdly, now having to file a claim for the damages incurred is most likely to be difficult as well.

Pack and load will contract out with local movers. Not a problem with that. However, the movers that we had took 8 hours to unload two 16ft containers. People laughed watching them move and said it's clear they are getting paid by the hour. When you call pack and load to complain, they don't do anything about it. I asked if they could just assemble the beds. They argued and said we don't do that despite it being in the contract. I finally asked the team to leave after I caught them sitting and doing nothing just checking their phones. When calling pack and load, they never actually get back to you about final complaints. I asked for at least 2 hours to be removed from the charge and they never call you back. I called every other day for 3 weeks and never once got a call back. Managers are always out for lunch or "reviewing the case"

I moved across country and worked with Pack and Load from both Florida and Ohio locations. They were great on both locations. P&L staff was on-time, efficient, and friendly. P&L even made a quick change in their schedule when PODS failed to deliver to Ohio on the contracted date. Thanks Pack and Load!

The scheduling was easy, the packing guys were on time, friendly and did a great job.

I was able to resolve my billing dispute, which is good. The only other comment I would make is that purchasers of the services should be careful to manage the people sent by Pack and Load Services to make sure they carefully pack your items and load your PODs, maximize the space in the PODs, and follow your instructions.

Amazing company to work with. So kind, prompt, fast, and didn’t break anything.

I had 2 movers. They were friendly and very professional. I asked them to be careful with certain pieces and they truly listened. I didnt know they would do as I asked until I unloaded POD to see my filled 16ft POD and those few fragile pieces were carefully loaded. Not even one piece was damaged or broken. The lead was Richard and they both did outstanding work and know their job well. Thank you Pack and Load

Great experience across the board. Had zero issues. The guys were great and took care of our belongings. Thank you for making our move across country stress free!