Package Concierge®Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Package Concierge® (packageconcierge.com) has 123 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Louisa R.
Great customer service! Couldn’t have asked for a better experience.
Response from Package Concierge®Jan 30, 2026
Hello Louisa! Thank you so much for the amazing review! We’re thrilled to hear you had such a great experience with Package Concierge. Providing excellent customer service is what we strive for every day, and your feedback truly means a lot. If you ever need anything in the future, we’re always here to help! Regards, Heather Singh
Yami
Myriam was amazing and helped me register my account in no time! Thank you.
Response from Package Concierge®Jan 29, 2026
Hello Yami! We’re thrilled to hear that Myriam was amazing and helped you get your account registered quickly. We’ll be sure to share your kind words with her—feedback like this truly means a lot to our team. If you ever need anything else, we’re here and happy to help. Thank you again for taking the time to share your experience! Regards, Heather Singh
Gabriel F.
Very nice and helpful was able to help me rest my pin
Response from Package Concierge®Jan 29, 2026
Hello Gabriel! Thank you so much for your review! I’m glad to hear we were able to help you reset your PIN and that you had a positive experience. If you ever need anything else, we’re always here to help! Regards, Heather Singh
Ainelys Quintana F.
Excelente atención muy satisfecha
Response from Package Concierge®Jan 28, 2026
Hello Ainelys! ¡Gracias por su comentario! Nos alegra saber que recibió una atención excelente y que quedó muy satisfecha. Agradecemos su confianza y estamos aquí para ayudarle siempre que lo necesite. Regards, Heather Singh
Sergio R.
Rodrigo was awesome resolving the issue.
Response from Package Concierge®Jan 28, 2026
Hello Sergio! Thank you for your feedback! We’re thrilled to hear that Rodrigo was able to resolve the issue and provide great support. We appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us. Thank you! Heather Singh
Gabe H.
He helped me out so much thanks
Response from Package Concierge®Jan 27, 2026
Hello Gabe! Thank you for your review! We’re so glad to hear that our team was able to help you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re here for you! Regards, Heather Singh
Sarah “SJAllThingsCrafty” J.
Carlos was excellent. He made my experience quick and easy and he was very nice to talk to. I wish all customer service folks could be as great as he is. Thank you again, Carlos for all your assistance.
Response from Package Concierge®Jan 27, 2026
Hello Sarah! Thank you so much for sharing your experience! We’re delighted to hear that Carlos made your interaction quick, easy, and enjoyable. Providing exceptional service is something we strive for every day, and it’s wonderful to know that Carlos delivered that for you. We’ll be sure to pass along your kind words to him. Feedback like yours truly means a lot. Thank you again for taking the time to leave a review—we appreciate you! Regards, Heather Singh
Daliyah P.
I spoke with Rodrigo and he immediately figured out what the issue was and how to fix it. Allowing me to have access and reset my pin.
Response from Package Concierge®Jan 27, 2026
Hello Daliyah! Thank you for sharing your experience! We’re glad to hear Rodrigo was able to quickly identify the issue and help restore your access, including resetting your PIN. Providing fast and effective support is a top priority for us, and it’s great to know he delivered that for you. If you ever need assistance again, our team is always here to help! Regards, Heather Singh
