Package Concierge®Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Package Concierge® (packageconcierge.com) has 123 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Ted M.
Personally I haven't had an issue with PC, but when my girlfriend moved in with me, she paid the $35 registration fee, only for them to say she wasn't eligible for her own account, and was a "dependent" on mine. However, by the time we got this sorted out, they claimed they couldn't refund the $35 because we had entered a new fiscal quarter. Anyone want to tell me how this doesn't constitute theft?
Amanda J.
No Privacy Policy anywhere, Terms of Use sketchy. No thanks. :(
Dmytrii D.
I am strongly disappointed with Package Concierge service. I paid 10$ and I didn't even need it, and I paid only because appt complex told me to do something and they didn't notify me that if I do not sign up packages will be anyway delivered to my door. So with first 6 packages this happened, they were delivered to my door anyway...so I don't understand why did I pay this service. Also 7th package was delivered in package concierge lockbox but I never got an email or sms about it. I just found it. So I do not recommend this service to anyone. Waste of money.
Erin W.
I only gave one star because there was no option to give zero stars. This is absolutely the worst company I have ever experienced in my life. Customer service is despicable. They listen to your problem, take down your information, say someone will contact you and NEVER do. I have had a package stuck in the locker for a week now and no one is able to help me. They aren’t even pleasant when you call. I honestly will never live in a building again that has a package concierge.
Holger S.
horrendous customer service. had a package delivery and got the notification. i then login to the terminal but the door wont open. called the customer support hotline but nobody is picking up. useless
Buck R.
These people are total scum. If you call them with questions about their service, the woman hangs up on you and lies saying it was disconnected. Ha ha. I won't be putting their lockers in my facility.
Fawzia L.
The worst company EVER!!!! I had moved apartments within the same building and they kept sending us emails about changing our username and paying the registration fee, although we had already paid for it! All they needed to do was transfer the username over to the new apartment [I had experienced this situation before and it was a simple task[. However, on this occasion I had contacted the company FOUR times with the customer service reps telling me that they would get someone from the expertise team to contact me within 24 hours! HOWEVER, no-one has EVER followed up or contacted me! As a result of this, I am not able to access any of my packages [which I have FULL rights to] and has ultimately turned up to a birthday party empty handed AND have not been able to do my laundry as my detergent tablets are currently in that damn locker! I advise you NOT to use this service!!!
Karenn C.
It is not the worst but it does need improvements. Pro: packages get delivered here and I get notifications and reminders that I have a package via email and phone. Cons: after 4 days you begin to get charged for storage fees. It doesn’t exclude weekends or holidays. So when I go out of town for a weekend or holiday I have to make sure a package aren’t delivered on a Friday or I will get charged $3 per day. I have received ghost packages. I’ll receive notifications that I have a package when I actually don’t and then I am charged after 4 days despite not having a package. Overall I don’t like this service. An expensive thing to have with many improvements needed.
