PacStar General Insurance Agency, Inc.Reviews of pacificstarinsurance.com

Do NOT come here for insurance. Their company is absolutely A W F U L. If you’re wanting a company that can help you understand auto accidents, have great prices on insurance plans, have wonderful customer service representatives, and a company that doesn’t keep you in the dark - DO NOT COME HERE. SCAM INSURANCE. AWFUL RATES. HORRIBLE CUSTOMER SERVICE REPRESENTATIVES, AND HORRIBLE WITH DEALING AUTO ACCIDENT CLAIMS.

Horrible servicio. I've been contacting them for weeks. My car was stolen and it's been 4 weeks and zero responses. Raul Masias takes me to the mailbox and every time I call the company, it's a minimum of 30 minutes that I'm on hold trying to contact an agent so that last time I can cut off the call? what horrible service. I DO NOT RECOMMEND IT. DON'T HIRE.

Horrible servico. Mi esposa tuvo un accidente hace unos días y dijeron que en 4 a 5 días le resolverían pero hasta ahora no se sabe nada ella está llamando pero le dicen que no saben nada todavía y se pasan la bolita de un departamento a otro muy mal servicio de Sus trabajadores .pero para cobrar ahí si están pendientes son buenos para eso pero para ayudar a las personas se hacen los tontos

Horrible servicio. I've been contacting them for weeks. My car was stolen and it's been 2 weeks and zero responses. Raul Masias takes me to the mailbox and every time I call the company, it's a minimum of 30 minutes that I'm on hold trying to contact an agent so that last time I can cut off the call? what horrible service. I DO NOT RECOMMEND IT. DON'T HIRE.

I like this insrance only had to waite over 6 months to fix my car after a deer smacked the side of her. Was horrible trying to get back and forth 45 min from anywhere while pregnate. After a few months of that my car was finally fixed after I treated to get a lawyer involved surprisingly stuck with this insurance but due to that situation my insurance went from 359 to 149 then I rerended someone and it went up a dollar but 150 for full coverage on a 2014 isn't to bad expecilly because I got a limited edition car. They do eventually fix your car but it takes time. They didn't fix the car I rerended because the girl didn't even have a license and her car was dented from a previous issue my car hit hers going 1mph in a parking lot but with all that I'd still recommend this insurance 👌 better quote than farmers and geico at least for me and the customer service isn't bad either I only threated a lawyer because I love 45 min from any hospital and I was 8 months pregnate

Pauline was amazing!!!! Great attitude, very amicable. I truly appreciate all of her help. She is a blessing to have on your team.

The agent Pauline was most resourceful very knowledgeable and empathetic, agents like her are a dying breed and rare. Give her a raise and hold on to her services.

So pleased with the customer service I have received. On time & very profesional, caring staff! Thank you so much! Lourdes