Anne
I'm not sure that I ordered well
I'm not sure that I ordered well. I slept on a Pacific Coast Feather Home pillow when I was on vacation in Phoenix. I have been having a problem with a sore trapezius muscle and it got better when I was there. I couldn't get a description of the pillow from the owners so I used my best guess but it wasn't anything like the one I slept on, which was smaller in size and not so heavy (I am a small person). I haven't used it although I tumbled it in the dryer once to try to soften it. I would like to return it.
Response from PACIFIC COAST FEATHER HOME INCSep 21, 2026
Thank you for your feedback, and we’re sorry the pillow wasn’t the right match for you. We understand how difficult it can be to identify the exact hotel pillow without the original label. Please contact us with your order number at [email protected], and we’ll be happy to help with the return and recommend a softer, lighter option if you’d like to try another style. Warm regards, Mary Pacific Coast Customer Care Team




