Cindy B.
Disappointed in their Customer Service
Between my husband and I, we have spent over a thousand dollars on Pacifica Beauty products since July 2020. For medical reasons, I switched to their products since they are 100% vegan, but my most recent order has left a bad taste in my mouth and questioning my decision to start using their products. My most recent order contained a new bottle of sunscreen to replace the one that I currently have that will expire in May of this year. Because of medical reasons, I must wear sunscreen when in the sun and wanted to be proactive to stock up for the coming summer months. When I got my order this week, I looked at the expiration on the sunscreen and it expires May 2022 as well. So in two months and before I even have chance to use it, the product will expire and I cannot use a product beyond its shelf life as the protection factor is no longer valid. I reached out to customer service and was told that it still has a shelf life of one month so there was nothing that they would do for me. Me being proactive caused me to waste my hard earned money. I am in disbelief and I am struggling with how you would even think that someone living on the East coast could possibly use the product before it expires. Guess this taught me a lesson about buying products from a west coast company.