PacificaReviews of pacificabeauty.com

I WAS a loyal customer after falling in love with their roller balls in 2013 bought just about anything from their website, bath, body, anti aging etc. Every SINGLE time I have an issue I either get NO REPLY or incredibly unhelpful replies... no response when my face cream arrived half empty..... a patronizing reply when I complained about a thin leaky face wash suggesting I hold it upright.. pictures I sent of over packed boxes with open foundation and leaking lotions that were supposed to be gifts but too damaged to give away never properly addressed, sick of this companies HORRIBLE customer service. its a waste of time to even complain to them. I will never give them another dime. They won't even send a discount code or a store credit to apologize for issues.... BYE customer service is non existent and is unhelpful

I went to create an order, and I updated my address before I placed my order. There was some sort of glitch in their system, and it reverted back to my old address for some reason – which how did my payment method even go through? I immediately sent them an email when I saw my old address on the email confirmation, and they said there was nothing they could do.

I have been ordering products from this company for probably 8 months. I've purchased two bundles of Glow baby products. When I ordered my second bundle the one product , facial cleansing pads had a weird smell when I opened it. I reached out to customer service and they said because the 30 day mark had passed they couldn't help me. I understood that, but I explained the product wasn't good could they just replace it. Nope they could not. They didn't even seem to care that the product was bad. I will never buy from them again.

I like Pacifica products but am extremely dissatisfied with their customer service! I received an automated SMS message from Pacifica which told me about their spring sale, so I clicked on the link provided in the message and placed an order last night and noticed on the confirmation that it was shipping to the wrong address. I tried to access my order by logging into my account, but I forgot my password. When I clicked on “forgot password?” a message came up that stated instructions to update my password would be sent t to my email, but I never received this message. I contacted customer service via email using the link provided and received a response this morning that stated I could not change the shipping address unless I contacted the shipper/carrier, which I would have done, but since the order hadn’t shipped yet, the name of the shipper was not provided, and of course, there was no tracking number yet. I contacted customer service via email again to see if I could just cancel the order, and was told that an order cannot be changed, edited or canceled once it was placed. The reply included a link to their shipping & return policy, but when I clicked on it, I received a message “Oops, this page does not exist.” I called the customer service phone number provided on Pacifica’s website and was on hold for five minutes and then a message came on that said to leave a message & I would receive a call back. When I started to leave my message, the call ended. I tried again and was on hold for 6 minutes, but was able to leave a message. I haven’t heard back yet. It should not be this difficult to change an order.

I like some of their products but they are an usually arrogant company. Their fragrances are crazy expensive for budget minded people, like their new one $18-20 with free shipping is sane. But $27 and 6.95 shipping, delulu. I only buy and keep anything it if I like it. $50 until free shipping, so arrogant. After all the inflation people really can't deal with companies that overcharge for their products and don't offer free shipping. I don't see pacifica lasting in the long run if they don't keep up with customer's changing spending habits in the wake of this new inflated economy. Like I tell any company, get with it or get left behind. I like spend my money with companies that value their customers and pacifica is not one of those companies and the reviews speak for themselves.

Waited almost 1 MONTH to then receive a stupid response about not being able to merge two orders I had made using different email addresses, due to data and privacy nonsense. Of course it could be done! There are multiple ways that I can prove I'm the same customer. But clearly Pacifica staff don't give a damn about their customers.

I realized immediately after placing an order that the delivery address was incorrect. I contacted the Pacifica at once - about 1-2 minutes after receiving confirmation of the order. The "customer support" said it was already being fulfilled and I had no recourse. I attempted to speak with /reach someone at Pacifica, but have received no reply other than the initial "we can't help" messages. There is no customer support at this company. Frustrating and disappointing that there is no inclination to actually provide help. (I contacted the courier and they said Pacifica could have rerouted the package if they wanted to.) I will also be filing a grievance with FTC as this may count as a type of fraud.

I placed a direct order and paid for 2 day shipping. 11 days later I received the product, even though I canceled the order several times, once it didn't arrive on time. I needed the products I ordered in the timeframe I paid to have them delivered by and therefore had to purchase locally and supplement with different brands. They ignored approximately 5 attempts to cancel. When the shipment arrived I opened the box to grab the return shipping label, only to find that they didn't provide one. I had to pay out of pocket to return their products back to them. 21 days later and I have still not received a promised call from management or my money back. The absolute worst experience with a company, ever!