PacificaReviews of pacificabeauty.com

UPDATE: Someone contacted me by email and they eventually refunded my money. But I would have preferred to have the item that I ordered. Giving them another star for the refund. However they need to improve their customer service and order fulfillment. Old review: Still waiting for a missing item on my order from 5 weeks ago! I've called 10 times but have only gotten through 2x because they DISCONNECT you after 6 minutes! When you do get a person, they say they're going to forward the incident to 'fulfillment' but nothing gets resolved. They've outsourced their customer service to a foreign country too. So it's scripted anti-customer-centric. Despite the item being back in stock, it never ships. I will never order from them again!

By far the most horrible customer service I have ever witnessed! My products came to my house and they were damaged, it was clear since the box itself was drenched. The mail carrier sent it back to sender and I have never received my money back. I’ve been trying to reach out for 3 months now. 1 cs agent confirmed the receipt of the products in their warehouse… we are talking about an order of 260 dollars.