OysterReviews of oysterhr.com

very bad explaination about the new healtcare insurance and the reason why we need to change?

Very reactive and efficient service

The employee experience has been terrible. As an employee, you expect a HR team to be easily accessible and prompt with answering any questions or requests. There are no specific people as points of contact, you are forced to make a ticket in their "Help Center" for any issue, question or request (big or small). After waiting 2 days, only then someone is assigned your request, who then forwards the request to a relevant 'specialist', wasting another 1 or 2 days. Then any follow up questions related to the initial question take ages again to be answered. Even though I am a full time permanent employee, I felt like a neglected external contractor. I had a simple question about a bonus clause mentioned in my employment contract, which I received a reply 3 days later: "our opinion is [...], but please clarify this with your lawyers and get the neccessary legal opinion". Oyster is a HR company and wrote and confirmed my employment contract - but they couldn't give me a concrete answer on a simple question about a clause in a contract they wrote!

All was great !!

I am writing this review to express my deep frustration regarding the company, support team and ongoing payment issues. It is unacceptable that payments are constantly delayed and that the process does not initiate unless we submit a ticket. Additionally, we have been double-charged on the employee fee even after termination. We had a meeting with a supposedly high-ranking person and a customer success manager, but instead of addressing the issues with payments, fraud, and refunds, they abruptly decided to cut ties with us. This left us with employees who expected their pay, unresolved issues, pending refunds, and poor, unprofessional replies from your their support team. We have requested a response explaining their reasoning for this decision, but they have gone radio silent. After so many emails and over a month gone by, they did nothing to resolve it. Their only reply was 'We are looking into the matter and will follow up as soon as we can.' We had to communicate with our bank for help on the chargebacks. DO NOT RECCOMEND. Feb/27/2025 We are still owed money from this company. Its been months.

Strengths - Provides valuable opportunities for global employment connections - Enables companies to hire talent internationally - Handles basic employment operations effectively Areas for Improvement - Reliance on local partners in certain countries creates operational complexity - The four-way communication flow between Oyster, employees, employers, and local partners is often inefficient - Multi-timezone coordination results in delayed responses and prolonged processes - Benefits are not accessible Bottom Line Despite offering a valuable service in the global employment space, Oyster's communication infrastructure needs significant improvement to deliver a seamless experience for all parties involved.

Everything went smoothly, keep up the good work

everything was very easy and quick